Lead, Stores Operations Excellence - Converse

Leads the execution and performance of Converse partner stores across Korea. It combines market-level retail leadership, sales performance analytics, and hands-on field management, working closely with retail partners and their store teams to elevate business performance, operational excellence, and the consumer experience. The position acts as a key connection between Korea retail partners and the Converse Global Stores Excellence team, translating retail strategies into locally relevant, executable plans while building strong retail capabilities for sustainable growth.

• Build strong relationships with retail partners and provide leadership across the Korea partner store fleet, using performance insights and regular store visits to identify opportunities and drive actions that strengthen commercial results and execution.
• Drive sales KPI analysis and performance reporting across Korea partner stores, tracking key metrics such as sales, comp growth, conversion, UPT, ATV, sell-through, inventory productivity, and store profitability.
• Identify performance gaps, trends, and business opportunities, translating data into actionable insights and strategic recommendations for retail partners and internal stakeholders.
• Partner with stores and cross-functional teams to drive consistent execution of Converse operational standards, tools, training, and ways of working, strengthening retail fundamentals and local execution in Korea.
• Coach and enable partner retail leaders and store teams, strengthening their ability to independently deliver Converse standards and create consistently strong consumer experiences.
• Partner across Brand, Merchandising, Marketplace, Visual Merchandising, and Stores Excellence to bring Converse product and brand stories to life consistently across partner stores.
• Act as a key bridge between retail partners and Converse, translating regional and global priorities into effective local execution while bringing partner, store, and consumer insights back into the organisation.

• 7+ years of experience in a relevant retail area.
• Strong multi-store retail leadership experience.
• Experience working with franchise, partner, distributor, or other indirect retail models.
• Strong commercial acumen and understanding of retail KPIs and performance drivers.
• Advanced analytical capability with experience managing sales KPI reporting, identifying trends, and developing data-driven business recommendations.
• Ability to influence and drive results through partners without direct reporting relationships.
• Strong knowledge of store operations, consumer experience, service, and visual merchandising.
• Excellent coaching, relationship-building, and stakeholder-management skills.
• Ability to translate strategy and standards into practical store-level execution.
• Fluency in Korean and strong professional English communication skills.
• Ability to travel regularly across the Korea store fleet.

• Leadership experience.
• Experience within fashion, footwear, sportswear, or a consumer-led environment.