Head of Product Experience, FC

This role partners closely with senior production and creative leaders to ensure that all FC player experiences exceed player expectations. It validates experiential quality through large and small scale playtesting, research, competitive analysis, and understanding the community. The position sits within the Quality Verification and Standards (QVS) team, which supports game teams to optimise software performance and elevate gameplay.

• Lead, grow and evolve the Experiential Quality function within the FC franchise, building a team relentlessly focused on driving positive impact on quality and player experience.
• Support strategic planning and execution for new and current experiences within the EA Sports FC ecosystem, understanding player needs and market trends to innovate and deliver compelling features and gameplay.
• Work closely with the FC Product team to establish a quality assessment framework that translates player experience goals into actionable insights that feed back into the development process in a cohesive and streamlined manner.
• Champion a rigorous, player-centric quality approach by leveraging research, player sentiment, and data to guide every decision about experiential quality.
• Support execution and implementation of strategies designed to identify, acquire and engage new cohorts of players, working with Consumer Insights and PX Research to expand the reach and appeal of EA Sports FC.
• Collaborate effectively with cross-functional partner teams and contribute significantly to the broader Product Centre to align experiential quality initiatives with overall business and product objectives.

• 10+ years of game production, game design or game product leadership experience, with at least 5 years in a senior leadership role.
• Deep understanding of design thinking, user experience, and systems-level product development.
• Influence-oriented, with the ability to excel at collaborating with other leaders such as Executive Producers and Lead Producers, guiding the collective group to the best action, decision, or result.
• Experience working with creative leaders, UXR, marketing, and quality verification teams.
• Strong track record of influencing executive stakeholders and leading cross-functional initiatives.
• Experience working in fast-paced, high-growth environments.
• Analytical mindset with hands-on experience with development tools, metrics, and risk management frameworks.
• Excellent communication, negotiation, and leadership skills.
• In-depth knowledge of football (soccer) and game development.

• Past experience with football-related games and products strongly preferred.

• Paid time off (3 weeks per year to start).
• 80 hours per year of sick time.
• 16 paid company holidays per year.
• 10 weeks paid time off to bond with your new child.
• Medical/dental/vision insurance.
• Life insurance.
• Disability insurance.
• 401(k) to regular full-time employees.
• Certain roles may also be eligible for bonus and long-term cash programmes.