Delivery Director

Provides dedicated, senior ownership of the North America technology delivery portfolio during a period of significant growth and change. It exists to ensure specialist talent across the region is deployed where it adds the most value and that delivery has a clear, accountable leader who can bring order and pace to an increasingly complex portfolio. The postholder will be a key delivery partner to the EVP, Technology - North America, taking direct ownership of how delivery runs day to day and freeing senior leadership time for regional strategy, team growth and client relationships.

• Take direct, senior ownership of the North America technology delivery portfolio, with hands-on accountability for how delivery runs day to day.
• Embed and evolve delivery frameworks, governance and operating rhythms within North America, aligned to global standards and adapted pragmatically to regional realities, and ensure consistent, disciplined approaches to delivery planning, reporting, escalation and decision-making across programmes.
• Act as the senior escalation point for complex delivery, resourcing or commercial challenges, resolving issues at the right level rather than allowing them to land on the EVP by default.
• Operate as the EVP's key delivery partner, absorbing operational complexity so senior leadership time is spent on strategy, people and client relationships.
• Build business-partner relationships with Product and Go-To-Market leadership, working through resourcing, prioritisation and delivery trade-offs collaboratively and end-to-end.
• Represent North America delivery with credibility in front of senior technical and non-technical stakeholders, including client executives where required.
• Establish clear, consistent approaches to resource planning, capacity management and utilisation across North America, and ensure delivery teams use agreed tools and processes to track time and effort accurately.
• Partner with commercial and finance colleagues to ensure delivery data supports margin management, forecasting and Statements of Work, and use delivery and resourcing insight proactively to identify risk early and drive corrective action.
• Work as a genuine peer with Delivery Directors in EMEA and APAC to maintain alignment on standards, tooling and expectations globally, bringing proven approaches into North America and feeding North America's learning back into the global model.
• Lead, coach and develop delivery leaders across Programme and Delivery roles, setting a high bar for accountability and ownership, and build a collaborative, transparent culture and trusted relationships across delivery, engineering
• Product and client-facing teams that make the operating model function in practice.

• Significant experience in senior delivery leadership roles.
• Proven track record delivering complex digital products, SaaS platforms and/or data-led programmes within a consultancy, agency or product-led technology organisation.
• Strong experience embedding delivery frameworks, governance and operating models at scale, including in fast-growing environments.
• Demonstrated experience with resource management, utilisation, delivery tooling and time tracking.
• Experience working across global or multi-region delivery organisations, with the credibility to operate as a peer to senior delivery leaders elsewhere in the business.
• Strong commercial awareness, with experience using delivery data to inform margin, forecasting and client outcomes.
• Excellent stakeholder management and communication skills, with genuine ability to influence senior technical and non-technical audiences, including client executives.
• A track record of thriving, not just coping, in fast-paced, ambiguous, high-pressure environments — this role sits inside a period of significant growth and change in North America.

• Experience operating as a direct partner to an executive-level leader (CTO, EVP or equivalent).

• Benefits package to suit you and your lifestyle; out of a core monthly budget, you can choose your own comprehensive benefit package.
• 19 standard days of PTO (+1 Birthday, 1 Admin Day, 1 Big Life Event Day, +1 Wellbeing Day, + Time Back).
• Dental, Extended Health Care, Vision, Long Term Disability, Life Insurance, etc.
• Discretionary Bonus based on company performance.
• Performance Reviews every 6 months with discretionary salary increases.
• Registered Retirement Savings Plan.
• Parental Leave.
• Mobile Phone Contribution.
• Sport Challenge Contribution.
• Office Perks.

Two Circles is a Sports & Entertainment Marketing business that grows audiences and revenues by knowing fans best. It works with clients to help them understand and influence fan behaviour — how fans spend their money, the events they attend, the channels they respond to, and the content they engage with — to grow direct-to-consumer and business-to-business revenues. Its platforms and services are trusted by over 1,000 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon, and it has over 1,000 people across 15 offices worldwide.