Workday Platform & Service Delivery Lead

Shapes how the People Technology Team delivers and evolves Workday across the organisation, serving as the strategic link between internal teams and external Workday partners. It sets priorities, guides technical solutions, and ensures high-quality delivery while managing budgets and capacity. Partnering closely with Talent Acquisition Operations, People Operations, and other stakeholders, the role brings hands-on Workday expertise to complex challenges and improves how teams use the platform.

• Own the relationship with Workday consulting partners, setting priorities, communicating requirements and timelines, monitoring delivery, and ensuring work aligns with internal standards and roadmap.
• Manage vendor budgets and capacity, balancing incoming requests and priorities to drive high-quality, cost-effective delivery.
• Partner with Talent Acquisition Operations, People Operations, business analysts, and other stakeholders to translate business needs into clear technical requirements and Workday solutions.
• Serve as an internal Workday subject matter expert, troubleshooting day-to-day issues and providing technical guidance across HCM, Recruiting, Payroll, Time and Attendance, and Scheduler.
• Review vendor-built configurations and solutions, guide technical design decisions, and advise stakeholders on Workday capabilities, limitations, and best practices.
• Lead the Workday Empowerment Program, developing training that expands Workday knowledge across Talent Acquisition Operations and People Operations while managing elevated user permissions and access as needed.
• Track, analyse, and communicate Workday performance metrics, delivery progress, risks, and opportunities for improvement to stakeholders and senior leadership.
• Partner with Compliance, Information Technology, and auditors to support Sarbanes-Oxley compliance, maintain control evidence, and complete required audits.

• At least 5 years of hands-on Workday experience, with deep knowledge of HCM, Recruiting, Payroll, Time and Attendance, and Scheduler.
• Proven experience managing vendor or contractor relationships, including prioritising work, monitoring delivery, managing budgets, and maintaining quality standards.
• Strong technical knowledge of Workday configuration and business processes, with the ability to troubleshoot issues and guide technical design decisions.
• Experience building and delivering training programmes or translating complex technical concepts into clear, practical guidance for different audiences.
• Strong analytical skills and experience using data and metrics to evaluate performance, identify opportunities, and communicate meaningful insights to leadership.
• Strong organisation, prioritisation, and programme management skills, with the ability to manage vendor relationships, stakeholder requests, and technical work simultaneously.
• Strong stakeholder management, communication, and professional judgment, with the ability to navigate tradeoffs, influence across teams, and communicate effectively with senior leaders.

• Workday HCM and Recruiting certifications are preferred.

• US base salary range for this full-time position: 148,800.00 USD - 186,000.00 USD, plus bonus and equity as applicable. Ranges are determined by role, level, and location, and reflect new hire pay rates across all US locations; individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training.

• Benefits as applicable.

DraftKings is a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, where AI is becoming an integral part of both its present and future, powering how work gets done, guiding smarter decisions, and sparking bold ideas while transforming how the company enhances customer experiences, streamlines operations, and unlocks new possibilities. Its teams are energised by innovation and readily embrace emerging technology, shaping the future rather than waiting for it to arrive. As a regulated gaming company, employees may be required to obtain a gaming licence issued by the appropriate state agency as a condition of employment, with guidance provided through the process.