Team Member

This role helps create a welcoming environment for members and guests by preparing fresh food and drinks to high standards. It supports the delivery of an outstanding member experience through service, food preparation, hygiene and teamwork. The role works collaboratively with colleagues across the Food & Beverage and Virgin Active teams.

• Deliver warm, friendly and genuine service to every member and guest.
• Prepare food and beverages to brand recipes and presentation standards.
• Process customer orders and payments accurately using POS systems.
• Maintain knowledge of menu items, promotions, allergens and nutritional information, and recommend products to provide an exceptional customer experience.
• Ensure food safety, hygiene and cleanliness standards are maintained, following allergen procedures and preventing cross-contamination.
• Complete opening, closing, preparation and temperature check procedures accurately.
• Monitor stock levels, communicate replenishment requirements, and maintain a clean, organised and welcoming café environment including dining areas, counters and displays.
• Work collaboratively with colleagues across the Food & Beverage and Virgin Active teams to deliver a seamless member experience.
• Support the training of new team members and contribute to maintaining Virgin Active brand standards.

• Food Safety Level 2 qualification, or willingness to obtain it.
• Food Allergy and Intolerance Training.
• Passion for delivering outstanding customer service.
• Strong communication and interpersonal skills.
• Excellent attention to detail and commitment to food safety and hygiene.
• Ability to work efficiently in a fast-paced environment.
• A proactive, positive and reliable approach to work.
• Flexibility to work early mornings, evenings, weekends and bank holidays.

• Previous experience in a customer service, hospitality or food service environment is desirable.

• Full time, 40 hours per week.

• £12.71–£13.62 GBP

• Opportunity to be part of a brand redefining the future of wellness.
• Premium environment with industry-leading facilities.
• Development and progression opportunities aligned to your level.
• Access to a vibrant, engaged member community.
• Platform to build your career, reputation and impact.
• 30 days annual leave.
• Pension fund.
• 50% discount on Kauai meals while on duty.
• Complimentary Virgin Active membership for yourself.