New Member & Sales Host

Virgin Active is evolving into Social Wellness Clubs, creating spaces and experiences that support members' physical, mental, nutritional and social wellbeing. The New Member & Sales Host will join the Acquisitions team, responsible for inspiring people to begin their wellness journey, delivering an exceptional sales and onboarding experience, and ensuring new members feel welcomed and supported through their first 90 days. This role is the first impression of the club and a core part of building long-term member relationships.

• Take ownership of individual membership sales targets, contributing to overall club growth and retention.
• Engage prospects with empathy and curiosity, delivering value-led tours based on their goals and motivations.
• Drive self-generated leads and maintain consistent follow-up using CRM systems.
• Personally welcome new members and deliver a tailored onboarding experience.
• Guide members through their first 90 days, ensuring regular engagement and a sense of belonging.
• Create moments of generosity that surprise and delight, bringing Unreasonable Hospitality to life.
• Encourage participation across classes, PT, recovery, and club services.
• Collaborate with instructors, trainers, and club teams to ensure a seamless experience.
• Maintain high standards of administration, time management, and communication.
• Support the smooth operation of the club and uphold all Virgin Active brand standards.

• A strong passion for people, wellness, and meaningful connection.
• The ability to meet and exceed targets while delivering a premium experience.
• Excellent communication and interpersonal skills – warm, confident, and engaging.
• Strong organisational skills with attention to detail and follow-through.
• A proactive, positive attitude and a natural sense of care and hospitality.
• Flexibility to work early mornings, evenings, weekends, and club events.

• Previous experience in sales, hospitality, wellness, or customer-facing environments (desirable).

• The opportunity to be part of a brand redefining the future of wellness.
• A premium environment with industry-leading facilities.
• Development and progression opportunities aligned to your level.
• Access to a vibrant, engaged member community.
• The platform to build your career, reputation and impact.
• 30 days (including bank holidays) annual leave, plus a Celebration Day – and we want you take them.
• Access to The Peoples Pension, with our contributions at 3%.
• Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
• We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
• You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2).
• Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
• Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.

Virgin Active is committed to recruiting the finest people who share a passion for creating exceptional experiences and delivering world-class service every day. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, the company makes wellness feel accessible, welcoming and easy to navigate.