Store Manager - Ayala Malls Gatewalk Mandaue City, Cebu

Leads store operations within the Sales team, driving profitability by meeting or exceeding sales targets and controlling operational expenses. It manages all store resources to provide customers with a leading shopping experience and ensures the effective and efficient execution of store operations. The position is accountable for commercial performance, customer service, team leadership, and compliance within the store.

• Take ownership of the store, allocating resources and organising processes to drive profitability across different situations and market conditions.
• Use working knowledge of the profit and loss statement and store KPIs to make commercial decisions based on sound financial judgement, and track store performance data such as best sellers, weekly forward demand, and sales per square foot to respond with solutions that drive commercial success.
• Understand the store's customer base behaviour and patterns, draw conclusions, adapt the service offer, monitor customer satisfaction and feedback systems to drive continuous improvement, and lead service by example to ensure highly visible and effective customer service management.
• Create a culture where all store activity and assets showcase and drive brand equity, and ensure brand and product knowledge is transferred into sales skills across relevant categories.
• Manage an appealing, easy-to-shop environment by maintaining visual merchandising and housekeeping standards consistently throughout the store.
• Ensure store team compliance with policies and procedures, drive continuous improvement in stockroom processing and replenishment, and minimise loss by following loss prevention procedures.
• Manage recruitment, onboarding, training, and development of the store team, ensure HR policies and procedures are adhered to, and work with the Manager, Retail to identify strong performers with potential for growth along the Retail Field Career Ladder.
• Create a high-performance culture by setting clear expectations and targets, analysing team performance, holding team members accountable, giving prompt feedback, managing poor performance, and coaching, motivating
• And inspiring team members to accomplish store goals and maximise individual performance.
• Collaborate actively and share best practices to drive team performance, communicate a desire to learn, and seize opportunities to drive personal development and increase performance.
• Observe global and local policies and procedures in all dealings, support APAC changes and directions, and perform other tasks as assigned.

• Minimum 18 months' work experience in a sports/fashion customer- and commercial-focused retail environment, including a minimum of 24 months' Store Management responsibility.
• Intermediate numeracy and literacy.
• Advanced verbal communication skills.
• Industry experience in apparel, fashion, footwear, or FMCG retail.
• Exposure to sports.
• Related college degree.
• Basic proficiency in MS Office applications: Word, Excel, PowerPoint, and Outlook.
• Good command of oral and written English and Filipino.
• Amenable to work across store locations in Metro Manila (BGC, Makati, Quezon City, Pasay City).

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