Senior Manager, Account Management, HK

Focuses on developing and monitoring sales strategies for strategic accounts, including business plans and revenue targets, while driving a premium marketplace. It involves managing a team of sales managers and representatives, coaching their development, and overseeing account relationships. The role also drives consumer experience, merchandising plans, and collaborates with internal and external stakeholders to execute the Hong Kong strategy.

• Develop and monitor the execution of sales strategies with strategic accounts, including business plans and monthly revenue targets.
• Drive a clean and premium marketplace by optimising sell-in, sell-through, promotions, and inventory, while balancing brand and business needs.
• Build strategic direction, identify business opportunities, develop long-term business plans with strategic partners, and oversee implementation to accelerate growth, strengthen marketplace positioning, and gain market share.
• Drive business through retail partners by utilising customer service and retail operations skills.
• Develop, apply, and oversee the activities of a team of sales managers and representatives responsible for managing strategic and specialty accounts; coach managers and sales representatives to support their development.
• Drive door productivity, establish business targets, and monitor performance against retail KPIs (Traffic, CR%, ADPT, UPT, AUR).
• Initiate data-driven promotion and markdown plans that maximise sell-through, support margin health, accelerate RSV growth, and ensure inventory targets are met.
• Drive a premium consumer experience at retail by creating service excellence training programmes and monitoring execution standards.
• Manage and plan for fleet transformation through door renovation, change of concept, and door expansion; work with internal and external functions to align on the Hong Kong strategy.
• Develop customised assortment and merchandising plans to drive performance across Must-Win and Top Doors.
• Define and implement store segmentation frameworks across mono-brand and multi-brand partners to optimise consumer reach and business performance.
• Act as the principal contact in developing and servicing strategic accounts, establishing and cultivating relationships with senior management teams.
• Work with the account team to develop, apply, and oversee account strategy; lead scenario planning, forecasting, seasonal initiatives, and business analysis.
• Lead the team's efforts in developing account plans, working with merchandising and sport sales to achieve revenue targets and strong brand positioning.
• Ensure alignment with corporate and business goals by overseeing merchandise operations, seasonal campaign execution, and ongoing business support activities.

• Bachelor's degree holder with a minimum of 15+ years of relevant experience.
• Strong track record in the management of account sales managers and team.
• Excellent communication skills in Cantonese and English (verbal and written), with clear articulation in goals and objectives; ability to communicate in Mandarin.
• Ability to influence cross-functionally and vertically within the industry and marketplace, and negotiate highly complex retail agreements.
• Good people acumen and interpersonal skills; demonstrated collaborative orientation in a team environment and a very high level of personal efficiency.
• Ability to deal with ambiguity; effectively interface and develop internal partnerships.

• Previous experience in account servicing in athletic products and/or fashion/clothing industry.
• Connection with Hong Kong and Macau landlords.