Manager, Owners Engagement and Services (Mainland)

The Racing Division manages all aspects of Hong Kong's world-class sport of horse racing, covering the full value chain from importation and training to racedays, equestrian, welfare, integrity and international engagement. It supports implementation of the Mainland Membership and Horse Ownership Strategy in the context of the Club's future Greater Bay Area development. The job holder leads and supervises a team of relationship managers to look after Mainland horse owners' entire journey with personalised services.

• Assist the Senior Manager, Ownership Development and Services (Mainland) in planning and conducting owner acquisition, cultivation and engagement events and programmes in Hong Kong, Mainland and Overseas, such as racing education workshops, owner talks and racing tours
• In support of the Mainland Membership and Horse Ownership Strategy and the Club's future Greater Bay Area development.
• Supervise and lead a team of owners relationship managers to develop, coordinate and provide one-stop personalised engagement and services to Mainland Racing Members and Owners throughout their racing and horse ownership experience in Mainland and Hong Kong.
• Sustain Mainland Racing Members' and Owners' interest and commitment in horse ownership, encouraging them to act as Club ambassadors who promote ownership and refer owner prospects from their networks.
• Manage the on-boarding experience and events of new Mainland Owners and Permit Holders, acting as a focal point for their reciprocal use of Hong Kong racing and clubhouse facilities.
• Coordinate enquiries and communication among Mainland Owners, business units in Hong Kong, the Greater Bay Area and BJCH.
• Participate in the formulation of Ownership Membership development strategies and execute recruitment drives, identifying and following up prospects with owner potential through engagement with Members, Owners and their connections, and collaborating with the Mainland Membership Development team.
• Identify opportunities to streamline business processes and improve productivity through close collaboration with key business partners.
• Support content development for Mainland marketing publications and collaterals across various channels on racing and ownership, liaising with Mainland Owners, internal departments and vendors to supply and gatekeep information such as horse knowledge, racing policy and owner stories.
• Provide coordination and communication support for the development and maintenance of Mainland Ownership policies and governance, gatekeeping compliance with the Club's standards.
• Undertake other assignments as directed by the Senior Manager, Ownership Development and Services (Mainland) and/or Head of Department.

• Degree in Communications, Marketing, Hospitality or a related discipline.
• Minimum of 8 years' experience in a customer services environment associated with the Mainland markets.
• Good understanding of Mainland culture and customs.
• Background in hospitality or marketing management.
• Excellent command of Putonghua.
• High proficiency in spoken and written English and Chinese.
• Independent and out-going, with strong inter-personal skills.
• Knowledgeable on the Club's core business of horse racing, Membership and Wagering.

• Experience engaging with high-end customers.
• Being a native Mainlander is an advantage.

• Competitive salary and benefits package.
• Dynamic working environment.
• Development opportunities.

The Club is Hong Kong's largest single taxpayer and one of the city's major employers, and its Charities Trust is one of the world's leading charity donors.