Associate, Real-Time Systems (External Agency Staff)

This role supports the design, configuration, operation, and troubleshooting of Real-Time Systems that power NFL Media digital graphics experiences, including FAST channels, NFL+, RedZone, and other digital productions. It serves as a technical resource for Viz graphics workflows, ticker systems, L-Bar applications, data integrations, and real-time content delivery while helping ensure reliable operation of critical production systems. The position is with one of the NFL's third-party agency partners that provides services to the NFL, and the selected individual will be an employee of that agency rather than the NFL.

• Configure, maintain, and troubleshoot Viz graphics systems, render engines, ticker systems, L-Bar applications, and supporting software environments to ensure reliable delivery of graphics across FAST, digital, and RedZone platforms.
• Support end-to-end graphics workflows including data-driven Viz graphics, scorebars, ticker content, promotional elements, sponsorship integrations, countdown clocks, and lower-third graphic packages to ensure accurate on-air and digital presentation.
• Maintain RTS applications, databases, APIs, and automated page generation tools while validating data flow between internal services, graphics systems, and production environments.
• Serve as a frontline technical resource during live productions by diagnosing and resolving graphics, connectivity, software, and data issues to minimize operational disruptions.
• Partner with production, engineering, and operations teams to support FAST channel graphics, RedZone L-Bar workflows, ticker content management, and digital platform graphics delivery.
• Create and maintain technical documentation, diagrams, workflow guides, system inventories, and operational procedures while identifying opportunities for process improvements and automation.
• Assist with preparation, testing, deployment, and operational support for major league events including the NFL Draft, NFL Combine, International Games, Kickoff, Playoffs, and Super Bowl coverage.

• Bachelor's degree in Broadcast Technology, Information Systems, Computer Science, Digital Media, Engineering, or equivalent practical experience.
• 3+ years of experience supporting broadcast graphics, digital media operations, production technology, or real-time systems.
• Experience supporting Vizrt, graphics rendering systems, or similar real-time graphics platforms.
• Working knowledge of networking, Windows administration, system configuration, and troubleshooting.
• Familiarity with data-driven graphics, APIs, databases, and content automation workflows.
• Experience supporting live production, digital streaming, or broadcast operations.
• Ability to work independently in fast-paced, deadline-driven environments.
• Strong troubleshooting and analytical skills.
• Excellent communication and collaboration skills.
• Detail-oriented with strong organizational abilities.
• Ability to remain calm under pressure during live productions.
• Strong customer service mindset and production support orientation.
• Ability to work in control rooms, machine rooms, and production environments.
• Occasional lifting and movement of production or IT equipment up to 40 pounds.

• Experience supporting FAST channels, OTT streaming platforms, or sports media operations.
• Experience with Viz Trio, Viz Engine, ticker systems, or graphics automation workflows.
• Familiarity with SQL databases and scripting/automation tools.
• Experience supporting major live sporting events.

• Onsite presence at an NFL office or stadium location is required; remote and/or hybrid working options are not offered.
• No relocation assistance will be provided.
• Flexible schedule required.
• Evening, overnight, weekend, and holiday work may be required during live productions and major events.
• Overtime may be required based on production schedules.
• No travel typically required.

• Comprehensive benefits offerings are available.

The NFL is committed to building an inclusive work environment that reflects its fan base and provides an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to protected status. The NFL's core values include respect, integrity, team responsibility, and resiliency. The NFL's leadership attributes include building talent, executing, inspiring, living our values, knowing the business, and thinking big.