Manager, UX/UI Design

Leads UX/UI activities for digital products, planning research, design and validation workstreams to deliver intuitive, accessible and engaging user experiences. It sits within the Club's flagship AOP programme, which aims to accelerate platform, product, people, performance and potential through innovation and delivery excellence. The team spans product, technology, operations, delivery and change, and is passionate about solving complex challenges and creating value for customers, members, the Club and the wider community.

• Lead UX/UI activities for digital products by planning research, design and validation workstreams to deliver intuitive, accessible and engaging user experiences
• Conduct user research (e.g., interviews, surveys, usability tests) and synthesise insights into personas, journeys and problem statements to guide design decisions
• Translate business objectives and requirements into information architecture, user flows and wireframes that align with product outcomes and technical constraints
• Create and iterate prototypes and high-fidelity UI designs, using feedback and data to refine usability and increase customer satisfaction
• Define and maintain design systems, standards and specifications to ensure consistency across channels and efficient collaboration with development teams
• Coordinate with product, engineering and external vendors to clarify requirements, manage dependencies and ensure designs are implemented as intended
• Plan and support usability validation and UAT activities, documenting findings and recommended improvements to support release readiness
• Monitor digital experience metrics and customer feedback and propose enhancement opportunities to improve conversion, engagement and responsible use outcomes
• Mentor junior designers and promote best practices in user-centred design, accessibility and responsible digital experience standards
• Undertake other ad hoc duties and tasks as assigned to support service continuity, project delivery and changing business priorities

• Bachelor's degree or above in a relevant field such as Information Technology, Computer Science, Multimedia Design, or related disciplines
• Project management skills
• At least 5-7 years of working experience in UXUI design field, consulting, digital solution, mobile app experience design and technology project management
• Solid experience in UX/UI design with a strong understanding of user-centred design principles
• Experience working within an agile team on digital product implementation

• PMP certification is highly preferred
• Relevant Product Owner or Manager certification is an advantage
• Experience in managing digital application development projects is preferred

• Benefits packages
• Dynamic working environment
• Development opportunities

Its Charities Trust is one of the world's leading charity donors. We are an equal opportunity employer and strive to create an inclusive workplace for all, welcoming applicants from diverse backgrounds.