Steward

Stewards are deployed to assist in maintaining a safe environment for all before, during, and after events. They attend pre-event briefings, take on designated roles at turnstiles or entry points, and support the safety team with crowd management and emergency procedures. Stewards work under the direction of the Event Manager and Safety Officer and must adhere to Leeds United Football Club policies and values at all times.

• Comply with Event plans, policies and procedures.
• Attend the event/venue at given dates and times, attend the pre-event briefing, and remain until the end of duties after signing in.
• Welcome people into the event/venue quickly and professionally and check tickets at the designated turnstile or entry point.
• Attend all required training sessions and undertake continuous professional development (CPD) and/or additional training as identified or required.
• Know the location of and be able to operate effectively fire-fighting equipment, the first aid room, and any first aid equipment kept elsewhere.
• Be fully conversant with methods or signals used to alert staff to an emergency and assist spectators during invacuation/evacuations using knowledge of exits and escape routes.
• Recognise potential fire hazards and suspect packages, reporting such findings immediately to the chief steward or safety officer.
• Deal with any queries and offer additional information regarding the event, helping to direct foot traffic and manage crowd flow.
• Act as the eyes and ears of the event, ensuring the safety team have the information they require.
• Perform duties with due regard to Club policies, legislative requirements, GDPR, and the Club's health and safety, safeguarding, welfare and equality policies.

• Must be trained or receiving training to the required level (NVQ2).
• Complete the Action Counters Terrorism (ACT) training.
• Strong communication skills both verbal and written.
• Able to work accurately under pressure.
• Excellent customer service skills.
• Able to multi-task.
• A strong team player with the ability to build and maintain positive relationships.
• Good knowledge of event security or willingness to learn.
• To adhere to a strict code of confidentiality in respect of any information relating to Leeds United Football Club and its operation.
• To be presentable always when working and demonstrate that you can represent the face of the club in the manner expected.
• To act in a manner that supports the Club's Vision and Values always.

• Previous experience desirable.
• Previous experience in busy sports ground.