Corporate Services Officer

The Corporate Services Officer provides practical administrative and project support across the Badminton World Federation. The role sits within Corporate Services and supports efficient office operations, preserves and promotes badminton's heritage through museum and archive activities, and assists the development and day-to-day use of SharePoint and Microsoft Dynamics 365 CRM. Reporting to the Corporate Services Manager, the position helps maintain organised records, responsive corporate services and accessible information.

• Provide day-to-day administrative support, manage enquiries and correspondence, maintain accurate registers, schedules and records, and assist with meeting arrangements, agendas, papers, minutes and action follow-up for corporate activities, governance meetings and events.
• Coordinate travel, accommodation, visitors, supplies and service providers, prepare purchase requests and supporting invoice documentation, and prepare and format letters, reports and presentations while maintaining organised corporate files and handling confidential information appropriately.
• Support the care, organisation and development of BWF's heritage collections, museum displays, and physical and digital archives, including cataloguing artefacts, photographs, publications, documents and audiovisual materials, maintaining collection records, provenance
• Condition and location information, and coordinating scanning, photography and digitisation, applying agreed naming, metadata and storage standards so historical material can be located and reused.
• Assist with exhibitions, display updates, historical research, visitor enquiries and heritage content, and liaise with donors, former players, Member Associations and other contributors while recording copyright, permissions and usage restrictions before material is published or shared.
• Maintain donation, acquisition and loan documentation, coordinate packing, transport and safe handling under approved procedures, and escalate conservation needs to specialists.
• Maintain SharePoint pages, document libraries, lists and content in line with approved structures, templates and publishing standards; support document migration, metadata tagging, version control, archiving and routine checks for outdated or duplicate content.
• Help staff locate and manage information, prepare simple user guides, provide onboarding and first-line support, assist with approved access requests and permission reviews, refer technical or security issues to corporate technology colleagues, and identify practical improvements to forms
• Lists and workflows and support testing and implementation of agreed changes.
• Support Microsoft Dynamics 365 CRM development by gathering user requirements, documenting processes and maintaining enhancement and issue logs
• Maintain stakeholder records, check completeness and accuracy, assist with data cleansing, deduplication and approved imports, and assist with forms, fields, views, reports and workflows within delegated access.
• Prepare and carry out user acceptance testing, record defects and results, support data migration and release checks, prepare training materials, support users and gather feedback to improve adoption, following data protection, consent and access requirements.
• Maintain agreed work plans and progress updates, flag risks and delays promptly, contribute to process improvements, undertake other duties consistent with the role as directed by the Corporate Services Manager, organise assigned work within agreed priorities and procedures, recommend improvements
• Resolve routine enquiries, and escalate expenditure approvals, collection acquisitions or disposals, sensitive information requests and system changes outside delegated authority.

• Diploma or degree in business administration, information management, museum or heritage studies, or a related discipline; equivalent relevant experience will be considered.
• Experience in administration, records management or corporate support.
• Strong organisation, accuracy, and written and verbal English communication skills.
• Practical Microsoft 365 experience and confidence learning business systems.
• Technical competency in Word, Excel, PowerPoint, Outlook and Teams; document and records management; data quality and reporting; collection cataloguing and digitisation; and ability to develop SharePoint and Dynamics 365 skills.
• Behavioural competencies: service focus, attention to detail, initiative, discretion, integrity, collaboration, adaptability and willingness to learn.
• Respect for cultural diversity and the significance of heritage materials.

• SharePoint or CRM experience is desirable.
• Experience in archives, collections, digitisation or museum activities is desirable.
• Interest in badminton and sporting heritage.
• Experience supporting system improvements, data cleansing, testing or user training is an advantage.
• Malaysian citizenship is preferred.

• Office attendance in Kuala Lumpur is required due to the nature of the role.
• Based at BWF Headquarters in Kuala Lumpur, working across departments and international time zones.
• Occasional event support or travel may be required.
• Museum and archive work includes handling collection materials in accordance with safe handling procedures.