Manager, Compliance

The Compliance Manager will manage the compliance, product safety and regulatory strategy, policies and procedures for the Warner Bros Tours and Retail group within the Burbank Hollywood Tour across multiple IPs. The role focuses on product compliance across multiple product categories within the product development process, ensuring that selected product is safe and globally compliant with testing and labelling regulations. The postholder works alongside the creative, buying and sourcing teams and engages with suppliers, collaborating with the existing Global Compliance Manager to establish consistent and robust document processes.

• Review product testing, technical files and labelling for Burbank-developed product to ensure it is safe, compliant and fit for purpose, and approve test reports and relevant documents for shipment authorisation, collaborating with the Global Compliance Team.
• Perform safety and quality reviews of products, packaging and labelling to identify potential claims or other regulatory issues, ensuring all products carry appropriate product safety warnings or call-outs and meet legal packaging specifications.
• Support and improve product compliance processes, solutions and systems for Burbank-developed product, and manage testing and labelling updates.
• Work with the Global Compliance Team on product testing process implementation, risk assessment, policy and process document preparation, test protocols and labelling guide development with internal stakeholders and external technical partners, including preparation for global expansion.
• Communicate and document potential non-compliance or regulatory issues, ensuring identified issues are addressed, tracked, remediated and monitored to closure, and assist in the investigation and resolution of compliance concerns as needed.
• Proactively monitor compliance regulations in new territories as the retail network expands, identifying key risks to the business through stores, Tours and ecommerce platforms.
• Work closely with suppliers to ensure the use of effective supply chains, materials of the highest standard and compliance with local and international legislation.
• Onboard new suppliers, assessing production capabilities, ethical standards and production output, and communicate Warner Bros standards and procedures.
• Manage supplier records including declarations, certification, auditing and maintenance of procedures, ensuring all paperwork is up to date, and implement supplier contracts with the legal team.
• Manage packaging reporting regulations for Burbank such as EPR (Extended Producer Responsibility), submit reports on behalf of Warner Bros Tours and Retail, suggest improvements to reduce overall costs, and develop sustainable packaging where possible to reduce plastic packaging.
• Conduct market, competitor and industry benchmarking relating to quality, product safety and regulatory compliance.
• Partner with customer service in responding to customer complaints, and support the Legal teams and Senior Management in responding to litigation and claims issues.

• Excellent technical knowledge of product safety and US regulatory requirements to cover the US market.
• Sound commercial acumen and a genuine interest in the retail market.
• Demonstrates knowledge of international regulations and standards across multiple product categories (soft and hardlines).
• Ability to work within global teams and across international time zones.
• Self-motivated, accountable and driven to initiate, plan, resource and complete projects.
• Critical thinking ability and flexibility to adapt in changing circumstances.
• Strong decision-making skills, including the ability to conduct fact finding and interpret data.
• Ability to work independently and alongside the Global Compliance Team in a fast-paced environment, managing multiple projects at once.
• Experience in Product Safety and Quality Assurance in industry, including product testing process implementation, risk assessment, policy and process document preparation, and test protocol development with internal stakeholders and external technical partners.

• 3+ years of direct experience in international regulations pertaining to consumer products (including CPSIA, California Prop 65, REACH, RoHS, CCC Mark, NRTL certifications, CE Mark, etc.) is strongly preferred.

• 40 hours per week (full time) on a Monday to Friday pattern.
• Due to the adaptive nature of the role, flexibility is required to suit the needs of the business, with occasional travelling.

• Health insurance coverage.
• Employee wellness program.
• Life and disability insurance.
• Retirement savings plan.
• Paid holidays, sick time and vacation.
• Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards.