Manager, Owners Engagement

Sits within the Racing Division, which manages all aspects of Hong Kong's world-class sport of horse racing across the full value chain, from importation and training to racedays, equestrian, welfare, integrity and international engagement. The position focuses on owner retention and reactivation, business partnerships and sponsorship, and the development of junior team members. The post holder works closely with horse owners, sponsors and internal stakeholders, and is responsible for race day duties and owners' events in Hong Kong and China.

• Develop comprehensive retention and reactivation programmes to keep existing owners engaged and active.
• Use customer lifecycle analytics to generate insights and inform targeted retention initiatives.
• Manage event logistics and cost control, and provide on-site support to ensure the successful execution of owners' engagement and commercial partnership events.
• Drive and manage business partnerships and sponsors to support ownership and business development against specific KPIs.
• Understand the ownership strategy and translate it into relevant content for owners' engagement campaigns and timely tactical communication to owners.
• Maintain good relationships with horse owners, handle owners' enquiries, understand their needs and channel feedback and comments to management proactively and in a timely manner.
• Contribute ideas and process improvements, based on data and analysis, to continuously enhance and improve the ownership journey and experience.
• Manage and develop the junior members of the team.
• Carry out race day duties and owners' events in Hong Kong and China.
• Manage ad hoc projects and perform other duties as assigned.

• Degree holder in Marketing, Communications or hospitality disciplines.
• Minimum 10 years of experience in Marketing & Communication, loyalty & CRM, or VIP client servicing.
• Proven experience in event management and loyalty programmes, with knowledge of enhancing customer experience.
• A natural communicator with strong negotiation skills with internal and external stakeholders.
• Customer centric, detail oriented and strong problem-solving skills.
• Passionate and energetic, with the ability to motivate the team and self and an openness to taking on challenges.
• Flexible in working hours, including non-office hours, weekends and public holidays.
• Presentable, mature team player with a positive and professional attitude.

• Experience in a luxury business and large multinational company.

• Competitive salary and benefits package.
• Dynamic working environment.
• Development opportunities.

It is Hong Kong's largest single taxpayer and one of the city's major employers, and its Charities Trust is one of the world's leading charity donors.