Reception Supervisor

The Reception Supervisor acts as Duty Manager and leads the Reception team to welcome members and provide a premium experience. Working alongside the management team, the role involves leading and mentoring the Reception team to deliver service excellence to all members, whether face to face or through telephone queries. The role sits within a customer service-led reception team in a premium health and wellness environment.

• Act as Duty Manager within the Reception team.
• Lead the Reception team to welcome members and provide a premium experience.
• Work alongside the management team to support reception operations.
• Lead and mentor the Reception team to deliver service excellence.
• Provide service excellence to members face to face.
• Handle member queries by telephone.

• Previous experience managing a customer service-led team.
• A passion for customer service.
• Strong communication and collaboration skills as a team player.
• Ability to work in a fast-paced environment.

• Free club membership for you and your family.
• 50% discount on food and drinks.
• Discounts on swimming, tennis lessons, and personal training.
• Opportunities for career advancement through internal training and development.
• Access to the Wagestream app to get paid on demand.
• Access to a benefits suite.

We are Europe's leading premium health and wellness group. Together, we're more than a Club.