Senior Application Engineer

Provides application and technical support to partners and customers using Sportradar MSS software and systems. It involves troubleshooting, monitoring, fault resolution, and deploying new releases to UAT and production environments. Success is evaluated through the quality and performance of assigned work, incident resolution, documentation, and release deployments.

• Provide application support to partners and customers using Sportradar MSS software and systems.
• Troubleshoot problems by gathering and analysing log files.
• Provide technical support via the service tool, Skype, Slack, email, and telephone to customers experiencing problems, ensuring agreed SLAs are met.
• Monitor systems and follow fault resolution procedures.
• Deploy new releases to UAT and production environments.

• More than 5 years' experience working as a support engineer or equivalent role.
• English Level B2.
• Mandarin Chinese and Taiwanese mother tongue.
• Windows Server 2022 administration.
• Linux (Oracle Linux) basic services understanding.
• Log file analysis understanding.
• Monitoring system experience.
• TCP/IP networks concepts and internet knowledge.
• Adherence to IT policies and processes to ensure consistent quality of service.
• Ability to work in a quick-paced environment.
• Demonstrated teamwork attitude.
• Ability to quickly learn about new systems.
• Strong customer service approach.
• Persistent, will not leave work undone.
• Honest, able to learn quickly from own mistakes.

• SQL language understanding and experience would be an advantage.
• Experience with GitLab or any CD/CI tool would be an advantage.
• Experience with JBoss/Wildfly administration would be an advantage.
• Experience with IIS administration would be an advantage.

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