Media, Broadcast & Content
Systems Engineer II - Post Production
Mid Level
London, United Kingdom
hybrid
Full time
BroadcastBroadcast Engineering & Playout
Job description
About the Role
As part of the M2P Engineering team, this role provides Tier 2 support and engineering expertise for MAM and post-production platforms within a virtualised hybrid on-premises and cloud environment. The position sits within Skydance's Global Technology & Operations team, which builds, implements and maintains the business systems and technology critical to delivering Skydance's products. The work is mainly focused on Eurosport and TNT Sports, whose channels are undergoing a major technology transformation across their European operations.
Key Responsibilities
- Provide Tier 2 support for MAM and post-production platforms within a virtualised hybrid on-premises and cloud environment.
- Manage tickets escalated from Level 0 and Level 1 support teams and follow up on day-to-day platform updates with Tier 1 support.
- Coordinate incident and problem follow-up with internal and external teams.
- Plan maintenance activities and coordinate upgrade phases and reboot actions.
- Monitor and maintain the overall health and performance of the platform.
- Manage short-term engineering projects and collaborate with the Tier 3 engineering team.
- Gather workflow requirements from TNT Sports and Eurosport offices.
- Produce workflow, project and engineering documentation.
- Design centralised workflows across MAM and post-production platforms.
- Support users through change management and the implementation of new projects.
Required Experience & Qualifications
- Degree in Technology, Engineering, Broadcast or a related field.
- Fluent written and spoken English.
- Strong communication skills.
- Adaptability to work in a fast-paced and continuously changing environment.
- Ability to perform effectively under pressure, particularly when supporting production teams during live events.
- Self-motivated and collaborative team player with a strong commitment to delivering high-quality customer service.
- Excellent troubleshooting, analytical and problem-solving skills.
- Minimum of 3 years of experience in broadcast technology in a support or engineering role.
- Experience in sports, news, production and documentary environments.
- Experience with MAM and post-production tools.
- Extensive broadcast technical background, including IP video 2110, AES 67, NMOS, and video and audio formats and codecs.
- Good understanding of IT technologies and the associated challenges, including network, virtualisation, storage, cloud services and security.
- Monitor emerging technologies and industry trends to ensure systems remain efficient, scalable and aligned with business growth.
Preferred Skills
- French language skills.
- Basic scripting and development skills.
- Knowledge of AWS services.
- Knowledge of microservices architecture.
Workplace
- Hybrid work model combining remote and in-office work, following current company policy and to be agreed with the line manager.
- Shift work, including evenings and weekends.
- Night work may be required depending on live events.
- On-call rotation.
- Minimal travel expected.
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