Specialist Customer Service (Sales/Wholesale Ops)

This role works with the Sales team to ensure ongoing support of all accounts according to Global best practice standards, with the aim of realising profitable market share growth and smooth interaction with other departments. It operates within the Sales team and maintains key relationships with Sales, Finance, HR and customers.

• Ensure smooth interaction of all go-to-market and sell-in functions and availability of key sales tools along the process.
• Ensure sales staff is enabled to apply best practice standards in daily work by ongoing know-how availability and training.
• Ensure related marketing support and training are provided to all related customers and POS.
• Generate accurate and timely tracking report for related trade activities including sales commission and dealer incentive program.
• Support Sales team to achieve net sales target through sell-in support, enhancement in productivity of POS and trade marketing initiative.

• Minimum 2 years in Taiwan retail or wholesale distribution/sales-related environment for an international consumer or fashion brand company.
• In-depth knowledge of consumer goods market and retail and wholesale network.
• General knowledge of real estate situation in all major markets.
• College degree or above.
• Ability to communicate with others.
• Ability to manage relationships and diversity.
• Planning and organising skills.
• Analysis and problem-solving skills.
• Commitment to learning and self-development.

• Retailing or wholesaling experience.

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