Sales Advisor

The Sales Advisor joins Virgin Active's Acquisitions team on a full-time basis, working 40 hours per week. The role is responsible for inspiring people to begin their wellness journey, delivering an exceptional sales and onboarding experience, and ensuring every new member feels welcomed, valued and supported through their first 90 days. The post holder is the first impression of the club and a core part of building long-term member relationships.

• Take ownership of individual membership sales targets, contributing to overall club growth and retention.
• Engage prospects with empathy and curiosity, delivering value-led tours based on their goals and motivations.
• Drive self-generated leads and maintain consistent follow-up using CRM systems.
• Personally welcome new members and deliver a tailored onboarding experience.
• Guide members through their first 90 days, ensuring regular engagement and a sense of belonging.
• Create moments of generosity that surprise and delight, bringing Unreasonable Hospitality to life.
• Encourage participation across classes, personal training, recovery and club services.
• Collaborate with instructors, trainers and club teams to ensure a seamless experience.
• Maintain high standards of administration, time management and communication.
• Support the smooth operation of the club and uphold all Virgin Active brand standards.

• A strong passion for people, wellness and meaningful connection.
• The ability to meet and exceed targets while delivering a premium experience.
• Excellent communication and interpersonal skills, with a warm, confident and engaging manner.
• Strong organisational skills with attention to detail and follow-through.
• A proactive, positive attitude and a natural sense of care and hospitality.
• Flexibility to work early mornings, evenings, weekends and club events.

• Previous experience in sales, hospitality, wellness or customer-facing environments (desirable).

• Uncapped commission in addition to the base salary.

• The opportunity to be part of a brand redefining the future of wellness.
• A premium environment with industry-leading facilities.
• Development and progression opportunities aligned to your level.
• Access to a vibrant, engaged member community.
• The platform to build your career, reputation and impact.
• 30 days annual leave including bank holidays, plus a Celebration Day.
• Access to The People's Pension, with employer contributions at 3%.
• Complimentary Virgin Active membership for you and a buddy, plus free membership for your children and the ability to take advantage of Club V.
• Discounts across Virgin Active, from guest passes to 50% off personal training sessions.
• Membership of Virgin Family, allowing communication with colleagues across Virgin Group and access to discounts including Virgin Atlantic, Virgin Holidays and Virgin Media/O2.
• 20% off food and drink at KAUAI branches located in clubs.
• Access to Salary Finance for support with loans and savings plans, and help with personal finance.