Membership Services Assistant

Sits within the Membership & Customer Excellence (MCE) Division, which is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), enhances member and owner value propositions, promotes interest in horse ownership and equestrian sports, and leads the Club's customer experience strategy across digital and physical touchpoints. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

• Support daily operations by handling inquiries and ensuring service standard compliance during business hours.
• Address customer inquiries and feedback across multiple channels with professional communication.
• Resolve customer issues while providing product and service guidance.
• Conduct administrative tasks including report preparation, data entry, and information verification to enhance operational efficiency.
• Collaborate with internal teams to ensure timely resolution of customer requests and feedback.
• Facilitate outbound initiatives and follow-up activities to strengthen customer engagement.
• Supervise and support part-time staff to ensure operational continuity.
• Identify improvement opportunities through customer feedback and operational data to drive service enhancement initiatives.
• Maintain compliance with relevant policies and regulations to ensure operational integrity.
• Perform any other related duties as assigned by supervisor.

• Minimum of 1 year relevant experience in a customer service environment.

• Call centre experience.
• Administrative experience.
• Proficiency in MS Office applications, particularly Word and Excel.

• Benefits package
• Dynamic working environment
• Development opportunities

It is Hong Kong's largest single taxpayer and one of the city's major employers, and its Charities Trust is one of the world's leading charity donors.