Operations Support Coordinators

Provides day-to-day planning, administrative and coordination support to the warehouse operation, with two positions available. It maintains accurate operational information, documentation and reporting, supports workload planning and communication between teams, and helps ensure actions are followed through in a timely and consistent manner. The postholder works closely with warehouse, shipping and other relevant teams and reports to the Operations Support Supervisor, helping to provide clear information, accurate records and effective coordination.

• Provide day-to-day administrative and coordination support to warehouse operational teams to ensure a high level of service, quality and efficiency.
• Coordinate and maintain operational records, documentation, spreadsheets and reports, ensuring information is accurate and up to date.
• Update order status information to reflect real-time operational progress and communicate outstanding actions to the relevant teams.
• Support stock and bin allocation, processing of returns, housekeeping of open items, inventory control and monitoring of stock information, highlighting shortages or discrepancies.
• Support planning and coordination of operative workloads in line with operational priorities and assist with recording temporary resource hours where required.
• Ensure required shipping and operational documentation is available and complete, including SSNs and ASN documentation where applicable, and support the management of collections/deliveries, driver coordination and associated paperwork.
• Coordinate timely communication between the warehouse, shipping and other relevant teams, escalating issues where necessary, and collaborate with warehouse employees and other staff to ensure business goals are met.
• Maintain and update reporting tools, including Microsoft BI where applicable, and support the audit and purchasing of consumables and other goods required for warehouse operations where assigned.
• Support site administration activities, including paperwork control, filing and archiving, identify opportunities to improve administrative processes, consistency, data accuracy and communication
• And undertake additional coordination and administrative duties within the Operations Support function as required.
• Adhere to Health and Safety at Work obligations, challenge non-compliance with Health and Safety, Quality and Hygiene guidelines, use equipment in accordance with instructions and training, ensure administrative and coordination activities support safe and compliant warehouse operations
• Ensure accurate inventory movements, transactions, records and documentation, challenge anything that falls short of quality standards, and identify potential quality issues and seek appropriate resolutions.

• Experience as an Operations Support Coordinator or in a similar operations support role.
• High organisational capabilities, time management and ability to work to deadlines.
• Strong Microsoft Office skills, including Excel, with the ability to manage and coordinate data effectively.
• Strong IT and systems awareness.
• Effective communication and interpersonal skills.
• Strong multitasking abilities and the ability to prioritise competing requirements.
• Reliable, trustworthy and able to work with a high level of accuracy.
• High attention to detail and a structured approach to administrative work.
• Demonstrates an understanding of how their role, and the various roles of others, contributes to the success of the business.
• Knowledge of the warehouse environment and warehouse processes.
• Knowledge of Health and Safety.
• Shows and promotes a 'can do' attitude to all tasks and challenges.
• Displays high standards of behaviour and hygiene and trust and respect for all.
• Demonstrates commitment to customer service.
• Is honest and open in communication and is able to communicate effectively.

• Experience with SAP is desirable.

• Based at DC3 Prologis Park, Blossom Way, Hemel Hempstead, HP2 4ZB.
• Working hours are 8:30am–5:30pm Monday to Thursday and 8:00am–5:00pm Friday, with a one-hour lunch break.

• 24 days annual leave plus bank holidays.
• Birthday day off.
• 2 charity days a year.
• Bupa dental cover.
• Private medical insurance.
• 50% staff discount on all Vitabiotics products.
• Staff skills training.
• Health and wellbeing programme.
• Pension contributions.
• Sick pay support.
• Free onsite parking.
• Enhanced maternity or paternity leave.

Vitabiotics has pioneered advances in nutritional healthcare products for 55 years, with a range that includes leading British supplement brands such as Perfectil, Pregnacare, Wellman, Wellwoman and Menopace.