Director, Global Finance Operations – Director, Global Finance Operations – Order to Cash Delivery

This role is accountable for end-to-end Invoice-to-Cash performance at Nike, delivered through a managed service model (MSP/BPO) and aligned to global process standards and business priorities. It drives Global Delivery and Transformation of the Order-to-Cash (O2C) operations, operating at the intersection of operations, process, and technology. The role reports to the Sr.

• Own global O2C service delivery across billing, collections, cash application, disputes, deductions, and AR close through MSP governance.
• Drive performance outcomes across key metrics including DSO, dispute cycle time, and cash application accuracy.
• Partner with GPO-O2C to ensure global process standardisation, governance, and control adherence.
• Lead next-generation transformation initiatives including automation, advanced analytics, and AI/GenAI enablement.
• Identify and eliminate value leakage across the Invoice-to-Cash lifecycle to improve working capital outcomes.
• Establish strong governance with MSP partners, including performance management, service evolution, and innovation roadmap.
• Enable scalable solutions for complex and fast-growing business models (marketplace, digital, wholesale).
• Bring visibility to O2C health through data-driven insights, storytelling, and executive-ready reporting.
• Act as an escalation point for critical operational and systemic issues impacting invoicing and collections.
• Build and lead a high-performing team culture focused on accountability, continuous improvement, and innovation.

• 10+ years of experience in Finance Operations with strong expertise in Order-to-Cash / Accounts Receivable.
• Demonstrated leadership in global service delivery models, including MSP/BPO governance.
• Deep understanding of Invoice-to-Cash processes, including billing, collections, disputes, and cash application.
• Strong transformation experience in automation, digital finance, and AI/GenAI enablement.
• Proven ability to influence senior stakeholders in a global, matrixed organisation.
• Strong business acumen with focus on working capital optimisation and cash flow performance.
• Experience with ERP (SAP) and O2C platforms (e.g., HighRadius, BlackLine or similar ecosystems).
• Strong data and analytics mindset; ability to translate insights into action.
• Excellent leadership, communication, and stakeholder management skills.
• Bachelor's degree in Finance, Accounting, or related field; any suitable combination of education, experience, and training accepted.

• Based at Nike's World Headquarters (PHK – Beaverton)

• Interview process accommodations available on request, including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed.