Student Placement: Tennis Systems Operator 27/28

The Tennis Systems Operator installs, operates and monitors Hawk-Eye ball tracking and broadcast systems at tennis events worldwide, working as part of the Tennis department's operations team. The role sits within a tour-based delivery team that works closely with broadcasters, TV directors, match officials, tournament organisers and third parties. Operators are exposed to the department's technical, creative, operations, projects and broadcast production areas, and can specialise over time, with the option to join a more project-focused, office-based team while still travelling occasionally to major tennis events.

• Install and set up Hawk-Eye hardware in the build-up to tournaments, including cameras, cables and networking devices, calibrating the system and performing pre-match checks.
• Liaise with key stakeholders, including broadcasters and TV directors, to deliver optimal creative and broadcast impact.
• Liaise with match officials, tournament stakeholders, organisers and third parties to ensure all contractual obligations are delivered seamlessly.
• Monitor and operate Hawk-Eye ball tracking and broadcast systems across one or more courts during live match play, ensuring accurate data delivery throughout matches.
• Apply knowledge of tracking theory and system behaviour, distinguishing high-quality from poor tracking output and proactively making adjustments to maintain performance standards.
• Manage and deliver video review challenges in line with officiating requirements, including communication with Review Officials where applicable.
• Assist with 'SMART Production' broadcast delivery at tennis events throughout the year.
• Provide quick and effective resolution of technical issues, identifying when to escalate or seek support.
• Communicate effectively with supervisors and wider operational teams to ensure smooth match delivery and coordination across courts.
• Support and collaborate with team members, including contributing to the development of less experienced operators where appropriate.
• Complete all pre- and post-match operational processes to ensure system readiness and accurate reporting.
• Maintain a strong understanding of key tracking and operational software and apply this knowledge in live environments.
• Contribute to the research and development of new projects and operational improvements.
• Maintain and upkeep the kit and equipment required to operate the system.

• A technical grounding.
• Strong problem-solving skills.
• Excellent communication and teamwork abilities.
• A passion for innovation.
• A willingness to learn.
• The ability to thrive in a fast-paced and pressurised environment.
• An interest in the sport of Tennis.
• Must be currently studying towards an undergraduate degree.
• A strong awareness of safety and the resilience to perform effectively despite physical and environmental challenges.

• UK based, with regular global travel to tennis events around the world.
• Tour-based role, with up to 220 days per year spent on tour away from home.
• Work frequently includes weekends and midweek evenings, with roles fulfilled until the last ball has been hit.
• Physical work in hot, humid or otherwise challenging weather conditions, including working at heights when installing and uninstalling systems during rigging and de-rigging phases.

• Travel, accommodation and daily living allowance expenses for global travel to tennis events are paid by Hawk-Eye.
• Training and equipment to the best possible level to help with the demands of the role.
• Exposure to the technical, creative, operations, projects and broadcast production areas of the Tennis department, with the opportunity to specialise and join a more project-focused, office-based team while retaining occasional travel to major tennis events.