Chief Operating Officer - Levy UK & I

The Chief Operating Officer leads operational delivery across Levy UK & I's portfolio of stadia, arenas, conference and events venues, reporting to the Chief Executive Officer. As a member of the executive team, the role holder helps shape the direction of the business and builds the leadership capability needed to deliver its ambitions. Leading through Business Directors, the COO sets clear standards, empowers regional teams and ensures every venue delivers exceptional food, drink and hospitality.

• Lead the UK operational strategy, translating ambitions into clear regional and venue business plans.
• Take full accountability for operational P&L performance, driving sales growth, profitability and effective cost control.
• Build trusted relationships with senior client stakeholders, supporting long-term partnerships and contract retention.
• Coach and develop Business Directors, strengthening succession and creating a high-performing leadership team.
• Oversee new venue mobilisations and transitions, ensuring successful delivery on time and within budget.
• Provide senior operational sponsorship for major capital and venue development projects.
• Use data and insight to improve productivity, commercial performance and the guest experience.
• Support new business opportunities and retenders, bringing operational expertise to proposals and presentations.
• Embed consistent standards across health and safety, compliance, sustainability and people development.
• Work with Levy's partner businesses and brands to create innovative solutions for clients and venues.

• Extensive senior operational leadership experience within a large, multi-site hospitality, catering, events, leisure or retail business.
• Proven ability to lead complex operations across multiple regions through director-level and general management teams.
• Strong P&L ownership, with expertise in budgeting, forecasting, profit improvement and cost control.
• Experience leading mobilisations, operational transitions or major development projects.
• A track record of building senior client relationships and supporting business growth and retention.
• An analytical approach, using data to challenge performance, improve operating models and deliver change.
• A commitment to inclusive leadership, talent development and exceptional guest experiences.
• The resilience and agility to respond quickly to changing priorities while maintaining quality.
• Strategic vision combined with the ability to deliver through others, commercial judgement and credibility with senior clients.