Workforce Planning & Operations Manager

The Manager, Workforce Planning & Operations will support the delivery of the FIFA Women's World Cup 2027™ in Brazil. Reporting to the FIFA27 Head of Workforce, the role works alongside the FIFA Workforce Management team based in Zurich to execute workforce planning phases and processes, ensuring the organisation has the right talent in the right roles at the right time. The position also coordinates workforce planning and operations across all workforce types and provides operational support during event delivery.

• Support implementation of workforce planning and operations for the FIFA Women's World Cup 2027 (FWWC2027)
• Coordinate and execute workforce planning activities across all workforce types (paid staff, freelancers, tournament-time hires, secondees, etc.)
• Work closely with the FIFA Workforce Management team to support an integrated planning process, ensuring resources align with operational needs and service levels
• Assist in defining workforce categories and supporting the development of entitlements for each group
• Maintain and update the centralised headcount plan, ensuring data accuracy and accessibility
• Support change management activities to enable continuity in workforce planning and execution
• Contribute inputs to workforce budgets, timelines, and planning cycles
• Help develop and execute operational plans for workforce delivery during tournament time, including supporting site operations
• Assist in defining requirements for physical spaces, overlay, technology, and other workforce-related needs on site
• Develop workforce policies and procedures with key operational stakeholders (transport, accommodation, catering etc.) and core central business areas such as HR, technology, finance
• Define and map out key workforce planning and operational processes, understanding the cross-functional collaboration required
• Support the coordination of business processes and system requirements for workforce operations tools
• Deliver role-specific and venue-specific training for workforce operations teams
• Support the day-to-day supervision, scheduling and coordination of workforce operations teams, including workforce and volunteers
• Provide operational support to venue managers during event delivery

• Experience in workforce planning or operations
• Good working knowledge of workforce planning systems, tools, and practices
• Experience supporting or coordinating operational venue teams at large-scale events
• Understanding of data-driven decision-making and workforce planning processes in complex environments
• Demonstrated ability to manage projects, prioritise tasks effectively, and work with a level of independence
• Experience supervising team members and contributing to team performance through positive leadership and collaboration
• Strong communication skills, both written and verbal
• Demonstrated adaptability, with experience supporting discussions, problem-solving, and stakeholder coordination
• Experience working in a multicultural and/or multinational environment
• Fluent in English, both written and spoken
• Fluent/Advanced Portuguese
• Proficient in MS Office tools (Word, PowerPoint, Visio & advanced Excel)
• Proficiency in using project planning tools such as WeTrack and Monday.com

• Experience within international events and/or the sports industry (ideal)
• Experience with workforce system implementations

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the FIFA Women's World Cup 2027™, the biggest women's sporting event in the world, hosted for the first time in South America.