Operations Manager

Is full time at 40 hours per week and sits within the Operations Team. It leads the day-to-day operation of the club, ensuring exceptional standards of safety, cleanliness, presentation and operational excellence at all times. The position involves developing and inspiring a high-performing team, driving compliance and continuous improvement, and creating an environment where members and team members can thrive.

• Lead the day-to-day operation of the club, ensuring exceptional standards of safety, cleanliness, presentation and operational excellence at all times.
• Ensure the team and colleagues adhere to the highest health and safety standards, brand standards and cleanliness expectations.
• Collaborate with the Health & Safety Advisor and General Manager to ensure compliance with company policies, procedures, and health and safety regulations and updates.
• Proactively seek operational interventions to ensure compliance and improve the club's cleanliness, brand standards and safety levels.
• Supervise and schedule team activities, ensuring full-time equivalent and payroll costs are controlled within budget.
• Champion the growth and development of self and team, setting clear objectives and expectations and monitoring team performance throughout the year.
• Promptly nurture potential and address underperformance.
• Fulfil duty shifts when required, taking responsibility and accountability during the shift and controlling staffing and facility issues throughout the club.
• Develop and inspire a high-performing team, drive compliance and continuous improvement, and create an environment where members and team members can thrive.

• Experience in operations management or a related field.

• 30 days annual leave (including bank holidays), plus a Celebration Day.
• Access to The Peoples Pension, with employer contributions at 3%.
• Complimentary Virgin Active membership for you and a buddy, plus free membership for your children and access to Club V.
• Discounts across Virgin Active, including guest passes and 50% off PT sessions.
• Membership of Virgin Family, with communication across Virgin Group and discounts including Virgin Atlantic, Virgin Holidays and Virgin Media/O2.
• 20% off food and drink at KAUAI branches located in clubs.
• Access to Salary Finance for loans, savings plans and personal finance support.
• Health Heroes employer assistance programme with 6 free counselling sessions.
• Complimentary corporate letting services through Dexters, with no tenant charges.
• Access to ePoints, offering online discounts to retailers.
• Opportunity to be part of a brand redefining the future of wellness.
• A premium environment with industry-leading facilities.