Assistant Manager | The Understudy | National Theatre

Supports the General Manager in the day-to-day operation of the venue and associated areas, acting as the second point of contact after the General Manager. It provides leadership and support to Duty Managers, Team Leaders and Customer Service Advisors while working collaboratively with the wider building operations team. The postholder maintains a visible floor presence, leads by example to deliver world-class hospitality, and supports, motivates and coaches the team to achieve high operational standards and a positive working environment.

• Drive the delivery of world-class hospitality across The Understudy and the wider National Theatre Food & Drink operation.
• Act as a Duty Manager for the National Theatre Food & Drink team, supporting the day-to-day operation and assisting other departments as required.
• Work in partnership with the General Manager to meet and exceed key business KPIs, including labour control, stock management, sales performance and guest satisfaction.
• Support financial reporting, including forecasting, labour cost analysis, profit and loss management and stock control.
• Support the recruitment, onboarding, training, coaching and development of Customer Service Assistants, Team Leaders and Duty Managers in partnership with the People team, including Personal Development Reviews and reward and recognition initiatives.
• Ensure compliance with all National Theatre Food & Drink policies and procedures, including Food Safety, Health & Safety, licensing and company standards, and accurately report accidents, incidents and near misses using Air 3.
• Carry out administrative and operational tasks required to support the efficient and commercial running of the business.
• Conduct regular health and safety walks, ensuring actions are completed and continuous improvements are implemented.
• Review stock take results, investigate variances and implement actions to improve stock accuracy and control.
• Take a proactive, solution-focused approach to operational challenges, ensuring the best possible outcomes for guests and team.
• Lead from the front and present on the floor supporting teams, always delivering excellent guest experience.
• Provide world-class hospitality while maintaining a professional demeanour at all times.

• Available to work a flexible shift pattern, including evenings and regular weekend shifts.
• Demonstrated success leading and developing a diverse team.
• Demonstrated success working in a high-volume single or multi-venue hospitality or leisure venue.
• Excellent analytical and communication skills, both written and verbal.
• Enthusiastic and motivated team player with a genuine passion for providing first-class customer service.
• Love of food and cuisine and confidence to try and share new experiences.

• Knowledge of COSHH, Food Safety Level 2 and EPOS.
• Personal Licence.

• 20 days' annual leave plus bank holidays, birthday off and holiday purchase scheme.
• Healthcare and wellbeing support including Aviva Digicare free annual healthcare check and Medicash dental, optical and therapy treatments
• Including up to four dependent children.
• 24/7 Employee Assistance Programme for mental health support.
• Enhanced maternity, paternity and adoption leave
• Including 2 days additional leave after returning from maternity leave
• 20 days additional leave following return from maternity leave during the first year back, day off for baby's first birthday and enhanced family leave.
• Perks and discounts including shopping, entertainment and travel discounts
• Up to 55% off cinema tickets, 20% off Nuffield Health and 10% off PureGym memberships.
• Shopping discounts saving up to 15% at high street and online stores through Shopping Cards.
• Travel discounts with holiday companies such as TUI and Expedia.
• Vodafone discounts.
• Pension scheme, life assurance and preferred rates on salary finance products.
• Professional subscriptions paid, ongoing training and development and structured career pathways.
• Meals on duty.
• Exclusive Benefits & Wellbeing site (Perks at Work).