Event Operations Manager - Restaurants - Tottenham Hotspur Stadium

This role supports the premium catering operation across Premium Restaurants during preparation, matchdays and third-party event days, as well as the planning and delivery of Conference and Events (C&E) business on non-matchdays. It ensures all aspects of the Premium Restaurants and C&E operation are delivered with a quality, customer-focused approach, combining attention to detail and experience excellence while striving to exceed guest expectations. The role works closely with culinary, hospitality, planning and People teams to deliver seamless service and events.

• Lead the delivery of premium restaurant operations across match and event days, managing designated premium areas and ensuring teams are briefed and service standards are maintained.
• Work with culinary and hospitality teams to deliver excellent food, service and guest experiences, monitoring live service, resolving issues and managing staffing, guest flow and timings.
• Complete operational systems including RTS, POS, Ubeya and P&L management.
• Support menu development, create SOPs and ensure allergies and dietary requirements are prioritised.
• Lead the operational delivery of Conferences & Events, including meetings, launches, banquets and celebrations.
• Coordinate labour, menus, service styles, timings and P&Ls to deliver successful events, working closely with planning, culinary and People teams.
• Manage events from planning through delivery and post-event review, building strong client relationships and driving innovation across the events offering.
• Champion a guest-focused culture and consistently high hospitality standards, maintaining Health & Safety and operational compliance.
• Support team engagement, development and HR compliance.
• Protect profitability through effective stock, billing and waste management.

• Previous experience in premium restaurants or luxury hotel F&B operations.
• Experience and understanding of Conferences & Events (C&E).
• Strong leadership, communication and team management skills.
• Passionate about food, hospitality and delivering exceptional service.
• Highly organised, commercially aware and able to prioritise and multitask.
• Confident managing variable teams across match-day and non-match-day events.
• Committed to developing teams through effective training and upskilling.
• Resourceful and proactive, with the ability to solve problems and seize opportunities.
• A positive team player with a can-do attitude, who remains calm and assertive under pressure.
• Flexible and able to work hours that align with stadium activity and event requirements.

• £41,200 Plus bonus

• Excellent benefits including healthcare and wellbeing support.
• 23 days' annual leave plus bank holidays.
• Birthday off.
• Holiday purchase scheme.
• Healthcare and wellbeing: Aviva Digicare and Medicash for dental, optical and therapy treatments.
• Mental health support through a 24/7 Employee Assistance Programme.
• Family benefits including enhanced maternity, paternity and adoption leave
• 2 days' additional leave after returning from maternity leave, and a day off for a baby's first birthday.
• Perks and discounts on shopping, entertainment and travel.
• 20% off Nuffield Health and 10% off PureGym memberships.
• Financial wellbeing benefits including pension scheme, life assurance and preferred rates on salary finance products.
• Development opportunities including professional subscriptions, ongoing training and structured career pathways.
• Meals on duty included.