New Member & Sales Host

This role sits within the Acquisitions team and plays a key part in inspiring people to begin their wellness journey. It delivers an exceptional sales and onboarding experience, ensuring every new member feels welcomed, valued and supported through their first 90 days. As the first impression of the club, the postholder is a core part of building long-term member relationships.

• Take ownership of individual membership sales targets, contributing to overall club growth and retention.
• Engage prospects with empathy and curiosity, delivering value-led tours based on their goals and motivations.
• Drive self-generated leads and maintain consistent follow-up using CRM systems.
• Personally welcome new members and deliver a tailored onboarding experience.
• Guide members through their first 90 days, ensuring regular engagement and a sense of belonging.
• Create moments of generosity that surprise and delight, bringing Unreasonable Hospitality to life.
• Encourage participation across classes, personal training, recovery and club services.
• Collaborate with instructors, trainers and club teams to ensure a seamless experience.
• Maintain high standards of administration, time management and communication.
• Support the smooth operation of the club and uphold all Virgin Active brand standards.

• Possess a strong passion for people, wellness and meaningful connection.
• Meet and exceed targets while delivering a premium experience.
• Demonstrate excellent communication and interpersonal skills, being warm, confident and engaging.
• Demonstrate strong organisational skills with attention to detail and follow-through.
• Show a proactive, positive attitude and a natural sense of care and hospitality.
• Work flexibly across early mornings, evenings, weekends and club events.

• Previous experience in sales, hospitality, wellness or customer-facing environments (desirable).

• Opportunity to be part of a brand redefining the future of wellness.
• A premium environment with industry-leading facilities.
• Development and progression opportunities aligned to the employee's level.
• Access to a vibrant, engaged member community.
• A platform to build career, reputation and impact.
• 30 days annual leave including bank holidays, plus a Celebration Day, with encouragement to take them.
• Access to The Peoples Pension with employer contributions at 3%.
• Complimentary Virgin Active membership for the employee and a buddy, plus free membership for children and access to Club V.
• Discounts across Virgin Active, including guest passes and 50% off personal training sessions.
• Access to Virgin Family, enabling communication with colleagues across Virgin Group and discounts including Virgin Atlantic, Virgin Holidays and Virgin Media/O2.
• 20% off food and drink at KAUAI branches located in clubs.
• Access to Salary Finance for support with loans, savings plans and personal finance guidance.