Senior Specialist Account Operations

This role is responsible for delivering outstanding customer service to strategic wholesale accounts. It proactively manages order-books to ensure on-time-in-full deliveries and 100% conversion, and takes on projects to improve departmental efficiency. The role sits within the Sales team and includes managing a small team and supporting the Department Manager to achieve departmental goals.

• Exceed operational standards, including timely and accurate order entry, back order book management, reconciliation, tracking, management of delivery processes and query resolution.
• Manage a small team and support the Department Manager to achieve departmental goals.
• Develop strong relationships to provide excellent service delivery to account managers and customers.
• Work with customers, sales and internal departments to maximise orderbook conversion for assigned accounts.
• Attend and contribute to orderbook reviews, aligned logistics meetings, delivery action meetings and other business meetings, driving issues, highlighting problems and recommending solutions.
• Attend regular customer visits as appropriate to the account base, covering reconciliation, orderbook reviews, service issues and service level improvements.
• Provide management reporting and analysis where required.
• Work with operations colleagues to improve supply chain efficiency.
• Work with customers to deliver efficient solutions, minimising costs.
• Challenge working methods and practices when required and provide creative solutions and clarity for adidas and customers.

• Fluent English language skills (written and oral).
• Fluent Dutch language skills (written and oral).
• Excellent working knowledge of Excel.
• Excellent working knowledge of SAP.
• High level of knowledge of systems and end-to-end supply chain processes.
• Highly customer-oriented and cost-oriented approach.
• Process-oriented mindset.
• Education in the field of Operations, supply chain or customer service (CS).
• Functional 3 years in a customer service (CS) role with experience in providing customer support to retail accounts.

Adidas states that through sport it has the power to change lives.