Renewals Manager

Will build and lead the first global Renewals team, setting up processes, forecasting rhythm and team culture to turn renewals into a predictable, well-run engine. It is customer-facing, guiding renewals from first conversation to signature in close partnership with Business Development Managers who own each customer relationship. The leader will manage Renewal Specialists across regions, own retention outcomes for the book, and work with Customer Success, Legal, Finance and Commercial Operations to make renewals on-time, accurate and competitive.

• Build and lead the first global Renewals team, setting up processes, forecasting rhythm and team culture to make renewals a predictable, well-run engine.
• Act as direct line manager for Renewal Specialists, covering hiring, onboarding, goal setting, performance reviews, coaching and development, and help define career progression as the team grows and the role develops into tiers.
• Lead customer conversations on complex, strategic or at-risk renewals alongside the Business Development Manager, and manage a personal portfolio where the team needs support to lead by example and stay close to customers and the process.
• Own renewal performance, including gross revenue retention, net revenue retention, logo retention and on-time renewal rate across the portfolio, with a clear plan for reducing late renewals.
• Establish a reliable renewal forecasting cadence with accurate commitments at 90 and 30 days out, and report status, risks and opportunities to commercial leadership.
• Create repeatable playbooks for the renewal lifecycle, including engaging customers about 120 days out in coordination with the Business Development Manager, quoting, contracting, procurement and signature.
• Develop a seasonal renewal calendar by sport and region, working with Business Development Managers, Customer Success, Legal, Finance, Deal Desk and RevOps.
• Partner closely with Business Development Managers, Customer Success, Legal, Finance and Commercial Operations to make every renewal on-time, accurate and competitive.

• 5+ years of customer-facing experience in renewals, account management, sales or revenue operations at a SaaS or technology company, including experience leading, mentoring or managing a team.
• A track record of owning retention and renewal targets, and of improving them through process, coaching and data.
• Strong commercial skills, including pricing, contract terms, negotiation with customers and procurement teams, and price uplift strategy.
• The ability to work in a shared-ownership model, partnering with sales colleagues who hold the customer relationship while driving renewal outcomes and timelines.
• Comfort with CRM, reporting and forecasting tools (Salesforce or similar).
• Excellent communication skills, including confidence presenting to customers and executives and coordinating across time zones and regions.

• Based in Boston.

• Target total compensation range: $71,248 to $156,591 per year, inclusive of base salary and a target incentive plan (which may include equity, commission, or other bonus structures).
• Specific compensation within this range will be determined by factors such as geographic location, relevant experience, and job-related skills.

• Generous paid leave and recognised company holidays.
• Opportunity to participate in a comprehensive benefits package, including Health, Dental, and Vision insurance.
• 401(k) retirement plan with company match.