Assistant Sports & Leisure Manager (Happy Valley Clubhouse)

Sits within the Membership & Customer Excellence (MCE) Division, which delivers world-class experiences and deepens engagement across all customer segments. The Division oversees operations of clubhouses, racecourses, and Off-Course Betting Branches, and leads the Club's customer experience strategy across digital and physical touchpoints. The role oversees daily operations of facilities and services to ensure quality standards and exceptional experiences for members and guests.

• Oversee and manage the daily operations of facilities and services, ensuring that all services meet established quality standards and deliver exceptional experiences to members and guests.
• Lead, supervise, and motivate staff to achieve business and customer service objectives consistently while ensuring compliance with safety regulations and statutory requirements.
• Develop and implement preventive maintenance programmes to keep facilities in good condition and reduce unscheduled downtime.
• Monitor and analyse operational performance, including safety audits and inspections, to ensure compliance with legal and club standards.
• Actively solicit member feedback and utilise it to drive continuous improvements in services and programmes.
• Collaborate with other departments to ensure effective communication and coordination in achieving operational goals.
• Manage departmental budgets, ensuring prudent cost allocation and financial performance in line with set targets.
• Ensure all facilities are inspected regularly to maintain cleanliness, comfort, and compliance with safety standards.
• Assist in the development and implementation of policies, procedures, and guidelines related to safety and operational improvements.
• Undertake additional duties as assigned by the line manager.

• Bachelor's degree in a relevant discipline (e.g., Recreation Management, Hospitality Management, Building Services, Engineering, or a related field).
• A minimum of 5 to 10 years of relevant experience in the hospitality or facility management industry, with specific experience in upscale environments such as hotels, clubhouses, or fitness centres.
• At least 2 to 5 years of supervisory or managerial experience in a related role, demonstrating leadership skills and the ability to drive operational excellence.

• Competitive benefits package
• Dynamic working environment
• Development opportunities

The Hong Kong Jockey Club is a world-class racing club founded in 1884 that acts continuously for the betterment of society. It operates a unique integrated business model comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.