Lifecycle Associate

The VIP Sales Associate plays an integral part in crafting unforgettable experiences for high-potential and prospective VIP players. The role sits at the forefront of customer service excellence and operational effectiveness, focused on building and strengthening relationships with customers. The postholder works to optimise the VIP engagement strategy, better understand the needs of players, and foster long-term loyalty.

• Engage with high-potential players through a variety of communication channels while creating strong, authentic relationships.
• Effectively evaluate a player's potential for placement in the DraftKings VIP Program.
• Assist in developing and optimising strategies for player engagement and qualification.
• Compile feedback to support improvements to the onboarding process that will continue to promote a positive player experience.
• Contribute to business acquisition efforts for new state product launches.

• Bachelor's degree in a related field.
• At least 1 year of experience in a client-facing role.
• An analytical and solutions-focused mindset to achieve results for customers.
• Adaptability in a fast-paced, highly collaborative, and entrepreneurial environment.
• Willingness to travel and work nights and weekends.
• Must be able to obtain and maintain required State Gaming Licences.

• Bonus, equity, and benefits as applicable.

DraftKings is a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. AI is becoming an integral part of both its present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas, and transforming how the company enhances customer experiences, streamlines operations, and unlocks new possibilities. As a regulated gaming company, employees may be required to obtain a gaming licence issued by the appropriate state agency as a condition of employment, and the company guides candidates through the process where relevant.