Leisure & Fitness
Lifeguard Training Provided
Entry Level
London, United Kingdom
in office
Part time
OperationsHealth & SafetyCustomer ServiceFacilities Management
Job description
About the Role
Supports the Operations Team in creating a safe, welcoming and enjoyable environment for members, with a focus on poolside safety, cleanliness and member experience. The lifeguard acts as a trusted ambassador for the club, responding confidently to situations and maintaining operational excellence. The position is part-time, 24 hours per week, and may include Duty Manager responsibilities when required.
Key Responsibilities
- Supervise all pool and spa areas, ensuring the safety and wellbeing of members and guests at all times.
- Deliver exceptional customer service by creating a friendly, approachable and welcoming environment for every member.
- Carry out routine poolside safety checks, water testing and plant monitoring, accurately recording all required information.
- Respond quickly and effectively to emergencies, following all Virgin Active operating procedures and lifeguarding protocols.
- Maintain the highest standards of cleanliness and presentation across all poolside, spa and changing facilities.
- Ensure full compliance with Health & Safety legislation, risk assessments and mandatory training requirements.
- Support the wider Operations team with the day-to-day running of the club, helping to maintain a safe and welcoming environment throughout.
- Undertake Duty Manager responsibilities when required, supporting the safe and efficient operation of the club.
Required Experience & Qualifications
- Passion for delivering exceptional customer service and creating a safe, enjoyable member experience.
- Calm, confident and able to remain composed under pressure.
- Strong communication skills with the ability to engage positively with members and colleagues.
- High attention to detail and commitment to maintaining safety and operational standards.
- Flexible approach to working hours, including early mornings, evenings, weekends and bank holidays.
- Competency swimming up to 50 metres.
Salary
- £13.25—£13.25 GBP
Benefits & Perks
- The opportunity to be part of a brand redefining the future of wellness.
- A premium environment with industry-leading facilities.
- Development and progression opportunities aligned to your level.
- Access to a vibrant, engaged member community.
- The platform to build your career, reputation and impact.
- 30 days (excluding bank holidays) annual leave, plus a Celebration Day.
- Access to The Peoples Pension, with employer contributions at 3%.
- Complimentary Virgin Active membership for you and a buddy, plus free membership for your children and access to Club V.
- Discounts across Virgin Active, including guest passes and 50% off PT sessions.
- Membership of Virgin Family, with communication across Virgin Group and discounts including Virgin Atlantic, Virgin Holidays and Virgin Media/O2.
- 20% off food and drink at KAUAI branches located in clubs.
- Access to Salary Finance for loans, savings plans and personal finance support.
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