Customer Innovation Senior Manager

Drives innovation in Sportsbook rewards and experiences, sitting on the Transformation team and working across the organisation. It collaborates with Promotions, Brand, Commercial, Data Science, Product, and MarTech to elevate revenue-driving initiatives. The position is an opportunity to help a premier gaming company bring new concepts to market and scale what works.

• Manage and develop 1-2 direct reports, help recruit top talent, and create an inspiring environment for them to learn and grow, building a best-in-class innovation capability for Sportsbook initiatives.
• Explore, identify, and bring to market 0-to-1 initiatives across Sportsbook rewards, loyalty, and customer experiences, then scale what works into the core business.
• Drive commercial strategy and build the business case for new ideas by sizing the opportunity, working with analysts to model expected impact, and prioritising the roadmap against effort and return.
• Frame ambiguous problems into clearly scoped workstreams by defining requirements, sequencing milestones, and maintaining a continuous feedback loop with stakeholders.
• Partner with Product, Data Science, Promotions, Brand, Commercial, and MarTech to turn concepts into launched programs, aligning roadmaps and unblocking dependencies.
• Lead the design and execution of test plans, and ensure results are measured, socialised, and acted on.
• Own documentation and playbooks for initiatives so proven pilots can be handed off and repeated across the organisation.
• Define success metrics for each initiative and report performance to senior leadership with a clear scale, iterate, or sunset recommendation.
• Maintain a prioritised pipeline of innovation opportunities by tracking competitor launches, emerging technology, and adjacent industries.
• Build deep expertise in FanDuel's business, competitive positioning, and the sports wagering landscape, and translate it into actionable recommendations for senior stakeholders.

• 6-8 years of experience working in an innovation, transformation, or strategy capacity.
• 2+ years of experience in managing or mentoring people.
• Strong organisational skills and effective project management.
• Strong understanding of performance metrics and reporting.
• Comfortable with querying and logic.
• An avid sports and gaming fan who has played FanDuel or competitive products.

• Experience in a management consulting role.
• Experience with rewards or loyalty ecosystems.
• Experience driving and leading complex innovation initiatives.
• SQL knowledge.
• Bachelor's degree or equivalent industry experience.
• MBA or other graduate degree.
• Knowledge of sports and/or experience working within a heavily regulated industry.

• Eligible for short-term or long-term incentive compensation, including cash bonuses and stock program participation.

• Health plans to choose from, some as low as $0 per paycheck, including programs for fertility and family planning, mental health support, and fitness benefits.
• Medical, vision, and dental insurance; life insurance; disability insurance.
• Generous paid time off (PTO & sick leave), paid personal time off, 14 paid company holidays, and paid sick time in accordance with applicable state and federal laws.
• Annual bonus and long-term incentive opportunities (based on performance).
• 401k with up to a 5% match (401(k) matching program).
• Commuter benefits.
• Pet insurance.
• Benefits differ across location, role, and level.

FanDuel Group is the premier mobile gaming company in the United States and Canada, with a portfolio of leading brands including FanDuel Sportsbook, FanDuel Casino, FanDuel Racing, and its daily fantasy sports product. FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator, traded on the New York Stock Exchange (NYSE: FLUT).