Senior Manager, Registration & Database (Global Visa Program)

MKTG Sports + Entertainment is seeking a Senior Manager, Registration & Database to lead the build, management, and year-round ownership of the global registration platform supporting Visa's sports hospitality programmes. The role suits a registration specialist who has moved beyond general event planning and understands platforms, data, workflows, and communication at a deep operational level. The postholder serves as the anchor for registration operations, ensuring accuracy, consistency, and strong execution across global programmes, and acts as the operational backbone of Visa's global hospitality programmes.

• Own the global registration platform end to end, including builds, updates, data structure, and workflow accuracy.
• Create and review registration copy, guest communications, and programme descriptions.
• Lead the registration team's workload, priorities, and support for Visa programmes on a year-round basis.
• Manage customer database systems tied to registration, ensuring data quality and scalability.
• Run daily registration operations, including guest list management, attendee communications, and inquiry resolution.
• Produce registration reporting, dashboards, and client-ready materials such as guest lists, itineraries, and collateral.
• Align cross-functionally with event operations, guest experience, merchandise, and ticketing teams.
• Support global merchandise operations, including branding alignment, inventory tracking, and worldwide fulfilment.
• Communicate timelines, status, and next steps clearly during client calls and internal meetings.
• Drive continuous improvement of registration processes, tools, and communication workflows.

• 5+ years in registration management, database management, ticketing operations, or programme operations.
• Strong experience with registration platforms, websites, or customer data systems.
• Excellent writing skills for registration copy, guest communications, and system content.
• High comfort working with structured data, tracking progress, and maintaining accuracy.
• Experience supporting senior leaders, executives, or high-profile clients.
• Strong organisational skills with the ability to manage multiple programmes and communication streams.

• Employees who live within a commutable distance of one of the hub offices — currently Chicago, metro Detroit, Los Angeles, and New York City — are required and expected to work from the office three days per week, or two days per week for employees based in Los Angeles.
• Dentsu may designate other hub offices at any time.
• Employees who live outside a commutable range may be designated as remote, depending on the role and business needs.
• Regardless of work location, employees are expected to be flexible to meet the needs of the company and clients, which may include attendance in an office.

• Placement within the salary range is based on a variety of factors, including relevant experience and other factors permitted by law.
• This position is eligible for discretionary incentive compensation.

• Medical, vision, and dental insurance.
• Life insurance.
• Short-term and long-term disability insurance.
• 401k.
• Flexible paid time off.
• At least 15 paid holidays per year.
• Paid sick and safe leave.
• Paid parental leave.
• Compliance with applicable state and local laws regarding employee leave benefits, including time off according to the Colorado Healthy Families and Workplaces Act, following its plans and policies.
• A flexible holiday package starting at 20 days.
• Corporate discounts.
• Commuter benefits.

MKTG S+E is led by core values focused on collaboration, community, inspiring change, pursuing excellence, and celebrating bravery, which are foundational to its culture and how it treats colleagues and clients, and it describes itself as a community where people are free to be themselves, good work gets rewarded, and employees are energised by the team around them.