Ticketing Manager

Relevent Football Partners is seeking a highly experienced ticketing professional to support the ticketing management and operational delivery of UEFA Men's Club Competitions commercial partner ticketing inventory across both the season and the Finals, including the UEFA Champions League, UEFA Europa League, UEFA Conference League and UEFA Super Cup. The role covers a total commercial inventory of over 250,000 tickets annually and is pivotal in ensuring a seamless, world-class experience for commercial partners. Reporting directly to the Global Ticketing Lead, the postholder works collaboratively with internal teams, client stakeholders, technology providers and external partners to oversee the end-to-end ticketing journey.

• Support day-to-day operations across the ticketing lifecycle and develop a comprehensive understanding of UEFA ticketing processes and systems.
• Act as the main Relevent Football Partners point of contact for commercial partners, UC3 and UEFA ticketing teams.
• Deliver season and final ticketing operations, including requests, deadlines, inventory management, block allocations and financial reconciliation.
• Manage day-to-day queries with ticketing providers, suppliers and partners as required, and document system workflows and user guides.
• Execute the ticket allocation process in accordance with business priorities and administer internal ticketing systems and processes for day-to-day business.
• Coordinate and deliver on-site matchday ticketing logistics for commercial partners, including mobile ticketing troubleshooting, will call and box office supervision.
• Deliver matchday operations and resolutions plan for commercial partner ticketing issues, and resolve account and ticketing issues promptly, professionally and with high attention to detail.
• Produce post-event reporting.
• Work cross-functionally with Media, Sponsorship & Licensing teams to manage commercial ticketing inventory, ensure project deadlines are met and ensure formal ticketing processes are adhered to.
• Ensure all UEFA ticketing deadlines are met and ticket requests are submitted in a timely manner by all stakeholders and partners.

• Proven track record of delivering ticketing programmes for major international sporting events, either from an agency or rights holder background.
• Strong project management and people skills.
• Exceptional stakeholder management and client communication skills.
• Comprehensive knowledge and familiarity with event ticketing tools and guest management systems.
• Fluent use of English language in both verbal and written communications.
• Exceptional project management, attention to detail, time management and organisational skills.
• Adept at building strong relationships and delivering exceptional client service.
• Excellent communication skills (written and verbal), showing confidence in engaging with internal and external stakeholders.
• Creative problem solving with a strong sense of proactivity and ownership.
• A passion for the difference sport makes around the world.
• Ability to build trusted, long-term relationships.
• A collaborative, low-ego approach and a willingness to help.
• High personal standards, with resourcefulness and tenacity.
• Clear, proactive communicator.
• A strong sense of ownership and urgency, with high levels of honesty and integrity.

Relevent is the world's leading privately owned commercial partner with a dedicated focus on international football.