Intern, Event Operations

The Event Operations Intern supports the daily administrative and operational functions of the JRTC Event Services team. The role assists with Spring Training preparations for high school and college teams, coordinates hospitality needs for visiting groups and event clients, and helps facilitate onsite housing, meal, and meeting space logistics throughout the complex. The intern works closely with the Event Services team, other internal departments, and MLB baseball and softball development staff, and reports to the Senior Coordinator, Event Planning.

• Assist with daily operational preparations for incoming athletic and non-athletic groups
• Communicate schedule changes, group needs, and special requests to the Event Services team and other internal departments
• Serve as a liaison for non-Spring Training groups, coordinating facility needs such as housing, meals, meeting space, and event logistics
• Assist with the collection, review, and organisation of required documentation, including waivers, insurance forms, tax exemption certificates, agreements, rooming lists, itineraries, and meal package details
• Conduct facility tours for prospective clients, with a focus on non-athletic event enquiries and revenue-generating opportunities
• Build and maintain positive working relationships with MLB baseball and softball development staff, anticipating and coordinating their operational needs
• Prepare guest-facing materials, including gate envelopes, welcome packets, keys, and meal ticket packets
• Support hotel-related coordination by assisting with event hotel agreements, tracking room blocks, and supporting the collection and reconciliation of event hotel commissions
• Support Front Desk operations by assisting with check-ins, switchboard coverage, guest service support, and departmental communications, as needed
• Assist with retail operations, including merchandise sales and inventory management, as needed
• Support special events, promotions, and campus-wide projects
• Perform other duties as assigned by the Senior Coordinator, Event Planning

• High school diploma required
• Strong verbal and written communication skills
• Highly organised, detail-oriented, and self-motivated
• Flexible and adaptable, with the ability to shift quickly between priorities in a fast-paced environment
• Able to work both independently with minimal supervision and collaboratively as part of a team
• Ability to work irregular hours, including nights, weekends, and holidays, based on event and operational needs
• Valid driver's licence with an excellent driving record
• Ability to lift and carry up to 30 pounds

• Current enrolment in an accredited two- or four-year college programme or relevant work-based learning programme, in Hospitality, Event Services, Sports Management, Business Administration, or a related field
• Experience with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Employees love working at MLB because of the culture of growth, teamwork, and professionalism, and those who are most successful take initiative, identify problems and provide solutions, and always put the Team first.