Senior Waiter

Is responsible for the smooth and efficient service flow in an assigned section of the restaurant within the Catering Department. The Department manages one of the largest and most diverse catering operations in Hong Kong, providing catering, sports and recreation facilities for Members and guests across three Clubhouses and at Happy Valley and Sha Tin Racecourses. The role supports Food and Beverage operations, maintains service standards, and enhances Member and guest satisfaction.

• Ensure smooth and efficient service flow in the assigned section of the restaurant.
• Monitor and enhance food and beverage services, facilities, and optimum staffing levels to achieve high satisfaction for Members and guests.
• Support Food and Beverage operations and provide excellent service to Members and guests.
• Meet and greet Members in a professional manner.
• Assist the direct supervisor in managing staff compliance with Standard Operating Procedure (SOP) requirements and service standards, especially when SOP changes are implemented.
• Coach and train new staff and trainees to maintain service standards, improve performance, and align with the Club's culture.
• Promote the Club's facilities and services to Members and collect relevant Food and Beverage feedback to share with the culinary team for follow-up and future menu planning.
• Coordinate the delivery of marketing programmes and promotional materials.
• Perform any other related duties as assigned by the supervisor.

• 5 years relevant experience in hotels, clubs or sizeable catering establishments, with 2 years in a similar position.
• Can-do attitude and ability to work in a fast-paced environment.
• Good communication and interpersonal skills in both English and Chinese.

• Competitive benefits package
• Dynamic working environment
• Development opportunities