Receptionist - Parade (Happy Valley Clubhouse)

Sits within the Catering Department, which manages one of the largest and most diverse catering operations in Hong Kong, providing catering, sports and recreation facilities for Members and their guests across three Clubhouses, as well as numerous catering facilities at Happy Valley and Sha Tin Racecourses used for a variety of functions. The position handles reservations and table allocation, welcomes and seats Members and their guests, and helps ensure smooth restaurant service. The role works closely with dining room personnel and assists the Restaurant Manager and Assistant Manager.

• Answer phone calls, handle reservations, and confirm daily bookings with Members in accordance with established standards and procedures.
• Allocate tables evenly and according to Members' preferences using the Table Management System and service floor plan to ensure smooth restaurant operation.
• Advise dining room personnel on customer needs so that customers receive fast, quality service from the moment they arrive.
• Ensure specific customer requirements are met, including accommodations such as services needed for small children and for individuals with disabilities or food allergies.
• Welcome and escort Members and their guests to their assigned tables professionally, answer initial questions, and introduce customers to their server.
• Help other restaurant staff as needed, including inspecting and maintaining dining facilities, spotting cleanliness problems, and clearing tables.
• Respond to complaints and resolve them or direct them to the appropriate personnel.
• Assist the Restaurant Manager and Assistant Manager in maintaining Members' records in the Table Management System and MCRM.
• Manage menu printing-related matters and ensure adequate menus for all meal periods are clean and presentable at all times.
• Maintain good teamwork relationships with all dining room personnel and help out others as needed.
• Promote unique products or services so that Members and their guests recognise the offerings as worth recommending to their peers.
• Perform any other related duties as and when assigned by supervisor.

• Minimum 3 years of relevant hospitality or customer service experience.
• Strong communication, interpersonal, and guest service skills.
• Fluent in Cantonese and English.
• Detail-minded, proactive, and able to perform well under pressure.
• Strong problem-solving skills and a professional, service-oriented attitude.
• Well-groomed with the ability to stand and walk for extended periods.

• Mandarin is an advantage.
• Familiarity with restaurant etiquette and reservation systems preferred.

• Competitive salary and benefits package.
• Dynamic working environment.
• Development opportunities.