Head of Talent Acquisition, Retail

The Head of Retail Talent Acquisition is responsible for architecting and leading a world-class, field-embedded hiring model that supports ambitious retail expansion. The role leads a global team of regional Senior Talent Partners who are embedded in the field, moving the organisation away from transactional recruiting towards a bespoke, craft-led approach. It sets the strategic talent acquisition roadmap, modernises the operating model, and acts as a growth partner to Retail Operations.

• Architect and lead the global transformation of Retail Talent Acquisition, bridging global brand vision with high-touch, field-embedded execution and elevating the premium experience across candidate and store touchpoints.
• Set the strategic talent acquisition roadmap and modernise the operating model to evolve recruiting into a strategic, high-impact driver of growth.
• Define global standards for the "Field-Embedded" Talent Acquisition Partner model, ensuring consistency in quality and judgement across all regions.
• Lead the talent acquisition strategy for New Store Openings globally, ensuring Retail Recruiters are on the ground, coaching Store Managers, and owning the quality of every hire from first interview to ribbon-cutting.
• Lead, mentor, and empower a distributed team of regional Retail Recruiters, coaching them to influence Area Managers and raise the bar on hiring decisions.
• Act as the primary Global Talent Acquisition partner to the Head of Retail Operations and Regional GMs, aligning talent strategy with local market nuances and store performance needs.
• Shift focus from filling seats to long-term impact, owning global metrics such as hiring bar quality, early attrition reduction, and the "WOW" candidate experience.
• Champion inclusive hiring by ensuring teams coach bias awareness directly into the store-level interview process.

• 10+ years of experience in premium retail or performance-brand talent acquisition.
• A deep belief that recruiting is a leadership act, not an administrative task.
• Proven leadership of Recruiters, including successful management of distributed teams and the ability to drive impact through proximity and presence.
• Expansion expertise, with successful management of the talent logistics of multiple New Store Openings in a high-growth, premium environment.
• Confident advisory skills, with the ability to navigate a matrixed organisation, influence senior operational leaders, and constructively challenge "fast but wrong" hiring decisions.
• Fluent communication and influence to align global standards with the local realities of store teams across the world.

• Global role with a field-embedded, distributed team across regions.