Senior Manager, Programme Delivery

Leads programme planning and delivery management for the Club's digital transformation programme, known internally as AOP, which aims to accelerate platform, product, people, performance and potential. It coordinates programme enabler workstreams, dependencies, risks, stakeholders, vendors, governance and financial oversight across product, technology, operations, delivery and change. The role sits within a diverse team focused on solving complex challenges, delivering meaningful impact, and creating value for customers, members, the Club and the wider community.

• Own and maintain the end-to-end integrated programme plan and critical path across all workstreams, and establish detailed activity tracking to ensure transparency, accountability, and timely execution.
• Lead and coordinate programme enabler workstreams, including operating model, financial, procurement, governance, and readiness activities.
• Monitor programme progress against milestones, deliverables, and critical path commitments, track performance metrics, and provide regular reporting to programme leadership and key stakeholders, escalating deviations and risks proactively.
• Identify, assess, and actively manage cross-workstream dependencies, anticipating delivery bottlenecks, resource constraints, and execution risks, and implement mitigation strategies.
• Drive resolution of conflicts relating to sequencing, scope, priorities, resource allocation, and delivery commitments, and conduct scenario analysis and impact assessments to support programme decision-making and planning.
• Recommend de-risking actions and contingency plans to maintain delivery momentum and programme objectives.
• Work closely with business, technology, and cross-functional squads to ensure alignment on programme priorities and delivery outcomes, facilitate collaboration across workstreams to remove blockers, and ensure timely decision-making.
• Build strong relationships with senior stakeholders, provide clear communication on programme status, risks, dependencies, and key decisions, and support change adoption and operational readiness activities.
• Oversee delivery performance of internal service providers and shared services functions, ensuring transparency in effort, recharge, and cost allocation
• Monitor vendor performance against contractual obligations, delivery milestones, service levels, and agreed outcomes
• And escalate and resolve delivery issues to protect programme objectives and timelines.
• Ensure vendor and service provider activities are integrated into overall programme plans and governance processes.
• Establish and maintain effective programme governance, controls, and reporting mechanisms
• Support financial planning, forecasting, budget tracking, and cost management
• Ensure programme decisions comply with organisational policies, governance requirements, and procurement standards
• And prepare executive-level reports, presentations, and recommendations for programme steering committees and leadership forums.
• Drive adoption of programme management best practices, delivery methodologies, tools, and standards
• Facilitate lessons learned, retrospectives, and continuous improvement initiatives
• Ensure compliance with Responsible Gambling Policy (RGP) and all stipulated legal requirements about wagering
• And undertake additional duties and assignments as required to support programme success or as assigned by the Line Manager.

• Bachelor's degree in Business Administration, Project Management, Engineering, Information Technology, Finance, or a related discipline.
• Minimum 10 years of progressive experience in programme management, project delivery, PMO leadership, or large-scale transformation initiatives.
• Proven track record leading complex, cross-functional programmes involving business, technology, operations, finance, and external vendors.
• Experience managing programme dependencies, critical paths, governance frameworks, and executive-level reporting.
• Demonstrated success in stakeholder management across senior leadership, business functions, technical teams, and external partners.
• Experience managing third-party vendors, service providers, contractual performance, and commercial delivery obligations.
• Strong programme and portfolio management expertise.
• Advanced planning, scheduling, and critical path management capabilities.
• Risk, issue, dependency, and change management proficiency.
• Financial management, forecasting, and budget tracking skills.
• Vendor and contract management experience.
• Data analysis, reporting, and insight generation capabilities.
• Proficiency in programme management and collaboration tools (e.g. Microsoft Project, Azure DevOps, Jira, Confluence, Power BI, Microsoft 365).

• A postgraduate qualification (e.g. MBA, Master's Degree) would be an advantage.
• Experience in large-scale digital transformation, technology delivery, or enterprise change programmes is highly desirable.
• Professional certification in Project, Programme, or Portfolio Management preferred (e.g. PMP, PgMP, PRINCE2, MSP, SAFe, Agile certifications or equivalent).
• Relevant qualifications in change management, risk management, or business analysis would be advantageous.

• Competitive salary and benefits package.

• Dynamic working environment.
• Development opportunities.

It is Hong Kong's largest single taxpayer and one of the city's major employers, and its Charities Trust is one of the world's leading charity donors.