Sr. Product Manager, Financial Solutions (Order to Cash)

This role supports the team and key stakeholders across multiple Order to Cash applications and business processes, improving business processes and aligning key metrics. It facilitates the interface between business needs and functional capabilities, enabling teams to deliver solutions within appropriate resource constraints. The position requires a high level of expertise in SAP systems, a deep understanding of finance and sales processes, and the ability to lead and implement change initiatives effectively.

• Serve as the functional lead for system modules of significant scope and complexity, and contribute to complementary modules that directly impact the business track.
• Manage projects and oversee new system launches, new functionality and enhancements impacting the Order to Cash process, including design, configuration, test scenario and script creation, testing, execution and adoption.
• Direct defect resolution and enhancement technical development, setting related priorities for third-party partners supporting the OTC process.
• Communicate project timelines, key performance indicators and status to OTC leadership groups, and participate in stakeholder meetings to understand all major projects and initiatives planned.
• Develop comprehensive performance analysis of business processes and review ways of improvement.
• Represent the functional area on cross-functional execution teams to ensure OTC systems strategy and project work completion, and recommend long-term solutions in accordance with business needs and the strategic success of the organisation.
• Engage technical subject matter experts across the enterprise to solicit input, feedback, perspective and, as appropriate, assistance.
• Analyse business needs and requirements to identify opportunities for process improvement and automation, gathering and documenting business requirements through interviews, surveys and other methods.
• Develop and maintain business cases, cost-benefit analysis and requirements documentation, including use cases, user stories and functional specifications.
• Identify and prioritise requirements, develop a project plan to meet them, and manage stakeholder expectations by identifying, reporting and resolving issues and concerns.
• Participate in design sessions with the development team, conduct feasibility studies and proof-of-concept development, and collaborate with developers to ensure solutions meet business requirements and are properly implemented.
• Conduct unit testing, integration testing and user acceptance testing, and develop and maintain application documentation including user manuals and functional specifications.

• 2+ years of prior experience in a related field.
• 11-15 years of extensive experience managing Order to Cash processes in a large and complex environment.
• Strong understanding of the Order to Cash process.
• Working experience of SAP SD (Sales and Distribution) and miscellaneous Accounts Receivable, RAR and FI (Financial Accounting) modules.
• Experience in customer MDM, external billing and revenue interfaces, e-invoicing solutions and reporting.
• 2-4 years of transactional processing and operations assurance experience.
• Undergraduate degree required in computer science, mathematics or business sciences.
• Superior analytical and problem-solving skills.
• Experience developing financial models in Excel and facilitating business discussions.
• Expert user of Microsoft Office (Excel, PowerPoint, Word) to prepare all documents, presentations, graphs, briefings and worksheets.
• A passion for accuracy and translating insights into a compelling narrative, with the ability to maintain a balance between the details and the larger picture.
• Excellent written and verbal communication.
• Superb relationship building skills.
• Ability to work collaboratively with small teams.
• Ability to handle multiple assignments concurrently.

• MBA or graduate degree in computer science, mathematics or business sciences.
• SAP certification in SD and/or FI modules.
• Postgraduate work experience in a related field (entertainment).
• Knowledge of and passion for the media, entertainment and technology industries, including key players, growth trends and drivers, new media models and industry structure.
• Familiarity with streaming and similar products/services.
• Experience working in a national or global company.
• Some visualisation tool knowledge (e.g. Tableau, Power BI).
• Comfortable working in a highly iterative and somewhat unstructured environment.
• Media, entertainment, business development or streaming services industry experience.

• Health insurance coverage.
• Employee wellness programme.
• Life and disability insurance.
• Retirement savings plan.
• Paid holidays, sick time and vacation.
• Other rewards may include annual bonuses, short- and long-term incentives and programme-specific awards.