Store Advisor, Southlake

The Store Advisor acts as a brand ambassador and primary creator of a premium, individualised fan experience in-store. The role involves mastering the Cloud CX Premium service model and applying a detail-oriented approach so every guest feels genuinely welcomed. Reporting to the Store Leader within the Retail team, the advisor supports the retail function through authentic service and helps ensure premium service standards drive brand loyalty and support On's mission to ignite the human spirit through movement.

• Deliver a premium, individualised fan experience by mastering the Cloud CX philosophy.
• Execute the 5 Steps of Service to drive long-term brand loyalty.
• Support guest interactions through elevated try-on rituals and personalised product education to resolve hesitations and ensure a seamless shopping journey.
• Execute daily operational tasks with meticulous attention to detail.
• Maintain premium visual standards and accurate inventory management to reflect On's global positioning.
• Support On's unique market position through community engagement and collaborative teamwork.
• Ensure clear communication to start and finish every shift together.

• 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority.
• A growth mindset and a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processes.
• High reliability and accountability, with a record of consistent performance and strict adherence to retail standard operating procedures.
• Strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questions.
• A meticulous eye for detail, recognising that premium retail success is found in the quality of execution and personal presentation.
• Ability to work night shifts, weekends, and some holidays.

• Typical cash compensation range: $18.75–$20.67/hr plus a quarterly bonus based on store performance.
• Individual compensation packages are based on factors unique to each candidate, including experience, industry knowledge, qualifications, skill set, and location.
• Certain roles may be eligible for equity compensation in addition to cash compensation.

• Medical, dental, and vision benefits for full-time team members.
• Industry-leading employee discount.
• Competitive 401k program.
• 15 days of accrued Vacation Time Off.
• Store closure on Christmas Day and New Year.
• Product perks.