Site Reliability Engineering (SRE)

The Site Reliability Engineer improves the stability, reliability, performance and operational readiness of business-critical digital solutions. The role is not a traditional application support or service management position; it combines software development, cloud infrastructure, DevOps, integration and observability practices to identify recurring issues, automate operational processes and prevent incidents before they affect users. The engineer works with complex, high-load and highly integrated front-end and back-end systems in a global technology environment, collaborating with global IT, software engineering, cloud and infrastructure, DevOps and platform engineering, integration and API, and information security teams, as well as business and product stakeholders.

• Develop and improve software solutions that increase system stability, reliability and performance.
• Troubleshoot complex technical issues across applications, integrations, infrastructure and cloud environments.
• Identify recurring operational problems and implement sustainable technical solutions rather than temporary fixes.
• Refactor and enhance existing code, scripts, services and automation, and contribute to the technical design of highly integrated digital solutions.
• Support and improve cloud-based solutions running in AWS environments, working with CI/CD pipelines, containerised applications and Kubernetes orchestration, infrastructure configuration, secrets management and deployment processes.
• Design and implement monitoring, alerting, logging and observability solutions, creating meaningful dashboards and alerts and continuously improving alert quality to reduce operational noise.
• Investigate and resolve issues across integration layers, APIs, gateways and distributed systems, contributing to improvements in API performance, availability, monitoring and error handling.
• Take ownership of complex incidents and drive them toward resolution, performing root-cause analysis and implementing corrective and preventive actions.
• Apply security-by-design principles, support vulnerability identification and remediation, and ensure technical changes meet agreed quality, security and operational standards, including testing, integration validation, deployment readiness and post-release support.
• Document technical findings and share knowledge with relevant teams, and participate in a 24/7 on-call rotation two days per week within LAM/NAM timezones after completing onboarding and knowledge transfer.

• Professional experience in Site Reliability Engineering, Software Engineering, DevOps, Platform Engineering or a closely related technical field.
• Strong hands-on experience with AWS cloud environments.
• Practical knowledge of CI/CD processes and tools such as Jenkins or comparable technologies.
• Experience with Kubernetes, container orchestration, infrastructure configuration and secrets management.
• Experience implementing or supporting monitoring, logging, alerting and observability solutions.
• Practical understanding of application performance management tools such as Dynatrace, Datadog or similar platforms.
• Strong troubleshooting skills across applications, integrations, infrastructure and cloud environments.
• Experience working with APIs, gateways, middleware or complex integration layers.
• Ability to develop or improve code, scripts, automation and technical solutions.
• Understanding of security, vulnerability management, system testing, release and deployment practices.
• Strong spoken and written English.
• Ability to collaborate effectively with multicultural and geographically distributed teams.
• University degree in Computer Science, Software Engineering, Information Technology or a related field, or an equivalent combination of education and professional experience.
• Relevant professional experience in IT, with hands-on exposure to software development, cloud, DevOps, infrastructure, observability or site reliability engineering.
• Strong sense of accountability and end-to-end ownership.

• Experience with Elastic Stack, including Elasticsearch, Logstash and Kibana.
• Experience with Grafana.
• Knowledge of TIBCO, Kong, API gateways or comparable integration platforms.
• Experience supporting high-load or business-critical digital solutions.
• Previous participation in an on-call rotation or a 24/7 operational model.
• Experience transitioning recurring support activities into automated and scalable solutions.
• Direct SRE experience is highly preferred.

• Hybrid role with three days per week onsite.

The company believes that embedding diversity, equity and inclusion into its culture and talent processes gives employees a sense of belonging and the brand a real competitive advantage.