Team Member

Kauai is seeking a Team Member to join its Food & Beverage team within its Social Wellness Clubs, helping to create a welcoming environment for every member and guest. The role centres on preparing fresh food and drinks to the highest standards while delivering warm, genuine service. The successful candidate will serve customers, maintain excellent hygiene and food safety standards, and support colleagues across both the Food & Beverage and Virgin Active teams to deliver an outstanding member experience every day.

• Deliver warm, friendly and genuine service to every member and guest.
• Prepare food and beverages to brand recipes and presentation standards.
• Process customer orders and payments accurately using POS systems.
• Maintain knowledge of menu items, promotions, allergens and nutritional information, and recommend products to deliver an exceptional customer experience through confident service.
• Ensure food safety, hygiene and cleanliness standards are maintained at all times.
• Complete opening, closing, preparation and temperature check procedures accurately.
• Follow allergen procedures and prevent cross-contamination throughout food preparation.
• Monitor stock levels and communicate replenishment requirements.
• Maintain a clean, organised and welcoming café environment, including dining areas, counters and displays.
• Work collaboratively with colleagues across both the Food & Beverage and Virgin Active teams to deliver a seamless member experience.
• Support the training of new team members and contribute to maintaining Virgin Active brand standards.

• Food Safety Level 2 qualification, or willingness to obtain one.
• Food Allergy and Intolerance Training.
• Passion for delivering outstanding customer service.
• Strong communication and interpersonal skills.
• Excellent attention to detail and commitment to food safety and hygiene.
• Ability to work efficiently in a fast-paced environment.
• A proactive, positive and reliable approach to work.
• Flexibility to work early mornings, evenings, weekends and bank holidays.

• Previous experience in a customer service, hospitality or food service environment.

• £12.71 Per hour (GBP)

• 30 days annual leave.
• Pension fund.
• 50% discount on Kauai meals while on duty.
• Complimentary Virgin Active membership.
• The opportunity to be part of a brand redefining the future of wellness.
• A premium environment with industry-leading facilities.
• Development and progression opportunities aligned to the individual's level.
• Access to a vibrant, engaged member community.
• A platform to build career, reputation and impact.