Federations & Governing Bodies
CRM Administrator
Entry Level
Ponte Vedra Beach, United States
in office
Full time
Digital, Product & TechGolfData & CRM Systems
Job description
About the Role
This position is responsible for facilitating the day-to-day operations and evolution of the organisation's CRM and integrated technology platforms. The role collaborates with business units across the organisation to support strategic objectives by customising technology platforms to meet business needs and training end users on best practices.
Key Responsibilities
- Administer the organisation's Salesforce implementations by managing user licensing and permissions, deploying new features and customisations, ensuring data regulation compliance, and maintaining integrations with third-party apps.
- Partner with business teams to translate business objectives into technical requirements, identify relevant KPIs, and propose changes to operating procedures that streamline inefficient processes.
- Lead the CRM onboarding process by developing training materials, supporting data migrations, and providing day-to-day support for end users.
- Create and maintain comprehensive technical documentation for CRM processes, customisations, and integrations.
- Assist with the design and maintenance of a robust suite of reports and data visualisations that integrate Salesforce data with other enterprise data sources to measure key performance metrics.
- Work cross-functionally by learning new technology platforms and taking on projects as requested.
- Complete special projects or other duties as assigned.
Required Experience & Qualifications
- Bachelor's degree or equivalent experience in computer science, information systems, business analytics, or a related discipline.
- 5+ years of experience with CRM administration for enterprise customers.
- Strong understanding of CRM business processes and principles, including back-end architecture, app integrations, data pipelines, and security policies.
- Self-motivated with a high degree of initiative and attention to detail, along with strong analytical, problem-solving, and critical thinking capabilities.
- Strong interpersonal skills with the ability to work and communicate effectively with non-technical users.
Preferred Skills
- Salesforce certifications.
- Experience with data visualisation tools (Tableau, AWS QuickSight) and SQL to analyse large datasets.
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