General Manager - Peterborough United Stadium

The General Manager is responsible for leading the delivery of an exceptional food and beverage offering and outstanding guest experience. The role works closely with the client to deliver their vision, drive innovation and continuously improve service standards while leading, developing and retaining a large, high-performing team. With full commercial accountability, the postholder oversees budgets, forecasts and operating costs, identifying opportunities to drive revenue, increase spend per transaction and ensure operational excellence.

• Develop and deliver strategic and tactical plans in collaboration with the client, Operations Director and key Levy stakeholders.
• Monitor competitor activity and market trends, identifying opportunities for innovation, improvement and business growth.
• Oversee the day-to-day operation, ensuring exceptional food quality, service standards and consistent guest experiences across all departments.
• Drive a strong guest-focused hospitality culture, using client and customer feedback to continually improve the offering.
• Lead the delivery of operational projects, including capital investment, innovation and continuous improvement initiatives.
• Maintain high standards of health and safety, brand compliance, operational readiness and effective supplier relationships.
• Lead, recruit, develop and retain a high-performing fixed and variable workforce, ensuring effective staffing plans for all events.
• Drive team engagement, performance management, succession planning, training and development across all departments.
• Take full financial accountability for venue performance, including budgets, forecasts, P&L, operating costs and profitability.
• Analyse business performance and identify commercial opportunities through product development, increased spend per transaction and improved cost management.

• Minimum 5 years' senior F&B management experience within a multi-site operation.
• Proven ability to lead large operational teams and manage a diverse portfolio of outlets and business functions.
• Strong leadership skills with a passion for developing, motivating and retaining high-performing teams.
• Passionate about food, hospitality and delivering exceptional customer experiences within brand guidelines.
• Experience managing client relationships, influencing senior stakeholders and communicating effectively at all levels.
• Proven experience delivering projects, leading change and driving continuous operational improvement.
• Strong commercial awareness, including previous P&L accountability, financial management and problem-solving skills.
• Confident, adaptable and resilient, with the flexibility to work evenings and weekends and remain calm under pressure.

• Experience in a stadium, arena or entertainment environment.

• Competitive salary with bonus and full company benefits

• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare and wellbeing support including Aviva Digicare and Medicash (dental, optical, therapy treatments)
• 24/7 Employee Assistance Programme for mental health support
• Enhanced maternity, paternity, and adoption leave, plus 2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, and enhanced family leave
• 20% off Nuffield Health and 10% off PureGym memberships
• Pension scheme, life assurance, and preferred rates on salary finance products
• Professional subscriptions, ongoing training and structured career pathways