US Customer Supply Planner

The US Customer Supply Planner sits at the heart of Huel's retail supply operations, within the Customer Supply team that keeps the business moving and retail customers happy. The role is responsible for processing and releasing retail orders, managing day-to-day customer supply queries and monitoring inventory, shipments and service levels. The planner works closely with retail customers, Demand Planning, Retail, Logistics and external warehouse partners to improve forecasts, maximise product availability and drive continuous improvement.

• Process and release retail orders to warehouse partners accurately and on time, monitoring fulfilment and resolving issues before they escalate.
• Act as the go-to contact for retail customers, managing day-to-day supply queries, keeping them informed on orders and deliveries, and finding quick, effective solutions.
• Work closely with retail customers, Demand Planning and Retail teams to improve near-term demand forecasts and keep stock flowing.
• Monitor inventory, identify supply risks and manage stock allocations to maximise product availability and retail fulfilment.
• Build and maintain relationships with warehouse and logistics partners, coordinating order requirements, delivery schedules and smooth fulfilment.
• Monitor retail shipment SLAs and KPIs, tracking deliveries and ensuring finished goods movements are accurately recorded.
• Take ownership of month-end reconciliation for retail orders and shipments, ensuring accurate records and reporting across customer orders, inventory and service levels.
• Become the expert on retail customers' processes, policies and compliance requirements to ensure delivery against their expectations.
• Use data and insights to identify opportunities to improve service levels, product availability and cost-to-serve.
• Contribute to cross-functional improvement projects with Retail, Demand Planning, Logistics and external partners to find smarter ways of working.

• 1-2 years' experience in a supply chain planning or customer supply role.
• Brilliant verbal and written communication skills, with the ability to keep everyone informed across multiple moving parts and time zones.
• Strong analytical and numeracy skills, with the ability to turn data into real, actionable insights.
• Solid experience with Microsoft Excel and/or Google Sheets.
• Naturally curious and proactive, with a love of seeking out improvements and challenging the status quo.
• Comfortable working both independently and as part of a team, juggling multiple priorities across different stakeholders.
• A desire to work in a fast-paced environment, think differently, push boundaries and set big goals, achieving results through creativity and teamwork.

• Prior B2B customer service experience.

• Hybrid working: Mondays, Tuesdays and Thursdays are spent in the office together, with the option to work the remaining two days from home.

• 30 paid vacation days plus federal holidays.
• Free Huel.
• 2 weeks a year to work remotely from anywhere.
• 401K plan.
• Commuter benefits.
• Paid volunteering days.
• Enhanced family leave.
• Dog friendly workplace.
• Monthly gym membership contribution plus a personal nutrition plan.
• Free 1-on-1 therapy provided by BetterHelp.
• Private medical and health insurance, including free life insurance.
• Paid employee referral scheme.

We are built around seven shared values, and we believe diversity is essential because it makes us stronger, sharper and better at what we do.